Customer Service Analyst 2
hace 19 horas
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards - Conduct necessary analyses to address client needs - Communicate resolutions to clients - Develop and maintain client portfolio through regular calls and face to face interaction, as needed - Inform clients about problems (system failures, market issues) and provide regular resolution updates **Qualifications**: - 0-2 years of relevant experience - Experience in customer service preferred - Computer proficiency - Consistently demonstrate clear and concise written and verbal communication - Proven investigative and analytical skills - Demonstrated ability to present concepts and influence change - Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results - Proven ability to work under limited supervision within a team environment **Education**: - Bachelor's degree/University degree or equivalent experience - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Analyst
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
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Customer Service Analyst 2
hace 1 semana
Bogota, Colombia Citi A tiempo completoEl Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente. **Responsabilidades**: - Ser el único punto de...
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Key Account Customer Service Analyst
hace 19 horas
Bogota, Colombia British American Tobacco A tiempo completo**BAT está evolucionando a un ritmo - como ninguna otra organización.** **Para lograr la ambición que nos hemos propuesto, buscamos compañeros que estén dispuestos a vivir nuestro espíritu todos los días. ¡Ven y sé parte de este viaje!** **BAT COLOMBIA** **ESTÁ BUSCANDO UN KEY ACCOUNT CUSTOMER SERVICE ANALYST - BOGOTA** **TITULO DE LA...
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Latam Commercial Cards Customer Service Analyst
hace 19 horas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
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Service Intermediate Analyst
hace 19 horas
Bogota, Colombia Citi A tiempo completoThe Service Intermediate Analyst is an intermediate position responsible for performing moderately complex workflow analysis of departmental systems, workforce, and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. **Responsibilities**: - Write,...
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Senior Customer Service Analyst
hace 19 horas
Bogota, Colombia QuidelOrtho A tiempo completoThe Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
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Client Onboard Analyst 2
hace 4 semanas
Bogota, Colombia Citi A tiempo completoThe Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
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Service Management Analyst 2
hace 4 semanas
Bogota, Colombia Unisys A tiempo completo**What success looks like in this role**: Senior service management analyst is re sponsible for overseeing and analyzing the performance of Major Incident Management process and service operations. P lay s an important role in meeting service level agreements and achieving a high level of customer satisfaction. - Serves as the primary contact for inquiries...
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Customer Service Manager
hace 4 semanas
Bogota, Colombia Pentasia A tiempo completoOur client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for a Customer Service Manager to provide a productive and motivating work environment. **Job Summary**: The Customer Service Manager is responsible for following and...
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Customer Service Supervisor
hace 2 semanas
Bogota, Colombia ORCA 15 SAS A tiempo completoSomos una empresa en crecimiento que busca un líder bilingüe que tenga un excelente nível de ingles, que pueda administrar y coordinar las operaciones de nuestro equipo de servicio al cliente. ¿tienes experiência como supervisor de servicio al cliente y habilidades para la toma de decisiones estratégicas? si es así, ¡estaremos encantados de...
