Latam Commercial Cards Customer Service Analyst

hace 24 horas

Bogota, Colombia Citi A tiempo completo

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards - Conduct necessary analyses to address client needs - Communicate resolutions to clients **Qualifications**: - Previous relevant experience preferred - Experience in customer service - Proven investigative, analytical and risk management skills - Demonstrated ability to present concepts and influence/lead change - Consistently demonstrate clear and concise written and verbal communication - Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results **Education**: - Bachelor's degree/University degree or equivalent experience Atención de clientes en LATAM, principalmente para Brasil. - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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    hace 4 semanas

    Bogota, Colombia Citi A tiempo completo

    **Job Background/context**: Treasury and Trade Services (TTS) offer industry-leading Cash Management & Trade solutions to multi-national corporations, financial institutions and public sectors globally. Commercial Cards is a rapidly growing product in the TTS suite of products and has been identified as one of the top priority products within TTS business....

  • Commercial Management and Customer Service

    hace 2 semanas

    Bogota, Colombia Club Inspira SAS A tiempo completo

    Are you a dynamic bilingual professional passionate about the commercial world and customer satisfaction? Seize this opportunity to shine! We are seeking a Commercial Management and Customer Service Specialist to join our energetic team at Doctora Veronicas Dental Office (Dental Tourism) **Responsibilities**: - Efficiently manage leads from our CRM...

  • Customer Service Analyst

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Senior Customer Service Analyst

    hace 24 horas

    Bogota, Colombia QuidelOrtho A tiempo completo

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Customer Service Analyst 2

    hace 24 horas

    Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Service Manager

    hace 24 horas

    Bogota, Colombia Juniper Networks A tiempo completo

    **Service Manager / Service Delivery Manager - Latam** Primary location: Bogotá, Colombia Other possible locations (to be considered): Buenos Aires, Argentina; São Paulo, Brazil As a Service Manager / Service Delivery Manager you will be the single point of contact for all service-related matters, managing overall health of assigned customer accounts in...

  • Customer Collaboration Manager Latam Based in

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    **CUSTOMER COLLABORATION MANAGER** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...

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    hace 24 horas

    Bogota, Colombia British American Tobacco A tiempo completo

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    hace 2 días

    Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - Provide expert transaction input for deliverables from internal and external clients and vendors - Project manage different transformation and client experience initiative including project timelines, stakeholder engagement and prioritizing based on overall business goals. - Contribute to special projects and provide feedback for all...

  • Commercial Operations Manager Latin America

    hace 1 semana

    Bogota, Colombia Illumina A tiempo completo

    What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases...