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The Service Intermediate Analyst is an intermediate position responsible for performing moderately complex workflow analysis of departmental systems, workforce, and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. **Responsibilities**: - Write, design, analyze and recommend changes to moderately complex requirements relevant to the Customer Service function - Perform financial, statistical, and operational studies to assist initiatives and ongoing reporting needs of the Customer Service function - Perform feasibility analysis for process changes and partner with others outside of team to develop process improvements and solutions - Develop and maintain working industry knowledge of industry practices and standards - Recommend appropriate actions to identified problems, as needed - Provide basic assistance within a specific section of Citi’s Customer Service function - Coordinate the workflow with related functions **Qualifications**: - 2-5 years of experience in a related role - Proficient project management skills - Effective verbal and written communication skills Spanish and English - Influencing and relationship management skills - Demonstrated ability to remain unbiased in a diverse working environment **Education**: - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Hibrido Casa - Campus - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
