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Technical Support
hace 2 semanas
**UnifyCX** is looking for extraordinary **Technical Support and Customer Service Agents** to join our motivated team.
**What Will You Do?**
As a **Technical Support and Customer Service Agent**, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their mobile hotspot and internet service through calls and chat. You will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician.
**In this role you will**:
- Use every resource available to resolve customer’s issue.
- Dispatch appropriately according to the need and SLAs.
- Support Field Operations team members with work orders’ inquiries and communication with the customer.
- Perform other duties as assigned.
**Who You Are**:
- Bilingual English/Spanish proficient in written and verbal communication.
- Excellent multi-tasking skills.
- 6 months minimum of proven technical support experience preferably in internet services.
- Basic understanding of Networking.
- Excellent Customer service skills.
**Who We Are**:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
**_UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity._
