Tier 2 SOC Support Engineer
hace 7 horas
At CRG we are looking for an enthusiastic, professional, and driven Tier 2 Support Engineer to join our rapidly expanding, venture-backed startup. The Tier 2 Support Engineer will be responsible to solve technical customer problems, product issues, providing network solutions to all system types (Firewalls, Cloud Infrastructure, etc,), providing solutions as well to client's Platform. If you are a skilled communicator, customer-focused and tech-savvy, this job is for you **Requirements**: - Fluent in English. High Proficiency level (must). - 2+ years of experience in supporting technical solutions for international customers (must). - Deep understanding of Network protocols (must). - Experience supporting and troubleshooting network problems (must). - Excellent communication skills and the ability to work in a fast-paced, team environment (must). - Experience in a cloud environment (an advantage). - Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution - Self-starter, able to learn new technologies "on the fly" - Structured and process-oriented - Ability to multi-task and work independently under pressure **Responsibilities**: - Working with our customers - Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication - Serving as a point of contact on customer escalations and ensuring customer issues are resolved - Leading internal escalations and communicating with the Customer Success, Integration, Infosec, and R&D teams - Designing and maintaining the Support knowledge base, keeping it up to date with relevant information - Managing internal projects related to support such as training and support readiness for releases.
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Tier 2
hace 4 días
Barranquilla, Colombia LinkAmerica A tiempo completo**We Are Hiring!** **Position**: Tier 2 NOC Engineer **Work Modality**: Hybrid (primarily remote, with occasional on-site presence) **Location**: Barranquilla, Colombia At LinkAmerica, we are looking for a proactive and analytical Bilingual Tier 2 NOC Engineer with a passion for delivering exceptional technical support. If you have strong networking...
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NOC Tier 1 Engineer
hace 2 semanas
Barranquilla, Atlántico, Colombia TESYS NETWORKS A tiempo completoJob description: NOC Tier 1 EngineerGeneral Description:The NOC Tier 1 Engineer is responsible for resolving incidents escalated and providing constant updates to the customer.Primary Job Functions:Detect alarms / events on customers' monitoring tools or company monitoring tools.Open incidents in incident ticketing systems and report them to the customers...
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NOC Tier 1 Engineer
hace 20 horas
Perímetro Urbano Barranquilla, Colombia TESYS NETWORKS A tiempo completoThe NOC Tier 1 Engineer is responsible for resolving incidents escalated and providing constant updates to the customer. Primary Job Functions: Detect alarms / events on customers’ monitoring tools or company monitoring tools. Open incidents in incident ticketing systems and report them to the customers within SLAs. Communicating effectively with customers...
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Remote Accreditation Program Lead
hace 3 semanas
Barranquilla, Colombia Experian Group A tiempo completoA global information services company is seeking an Accreditation Specialist Lead to oversee accreditation projects like SOC 1/2/3 and ISO27001. This role involves ensuring compliance with various security standards and managing a team to deliver high-quality results. The ideal candidate will have over 8 years of experience in leading such projects, with...
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Tier 1 Technical Support Consultant
hace 4 días
Barranquilla, Colombia Sutherland A tiempo completo**Contract Type**: - Brick and Mortar- - **Location**: - Barranquilla, Atlantico, Colombia - //ATL- - **Date Published**: - 11-24-2025- - **Job ID**: - REF37246D - Company Description: - _We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment...
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Customer Support Specialist
hace 1 semana
Barranquilla, Colombia Movate Technologies Services Limited A tiempo completoJob title : Customer Support SpecialistLocation : Barranquilla, ColombiaExperience : 1-2 yearsEducation Qualification: Bachelor’s Degree Roles and Responsibilities: Leverage product knowledge and customer service skills to answer casework from Customers. Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent...
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Especialista de Ciberseguridad
hace 2 días
Barranquilla, Colombia BE GLOBAL COLOMBIA SAS A tiempo completo**Location**: Salvatech - Colombia Remote **Environment**: Colombian and International Teams **Language**: English - Advanced **Industry**: IT Compliance **Full-time (Office hours)** **Remote (Colombia)** **What Salvatech is looking for**: - A passionate individual who is willing to work in a collaborative environment - Excellent English communication...
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Customer Support Specialist
hace 1 semana
Barranquilla, Colombia Movate A tiempo completo**Location**: Barranquilla, Colombia **Experience**: 1-2 years **Education Qualification**: Bachelor’s Degree **Roles and Responsibilities**: Leverage product knowledge and customer service skills to answer casework from Customers. Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft...
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IT Engineer
hace 2 semanas
Barranquilla, Colombia Vopak A tiempo completo-Barranquilla- IT- 40 hours**Description of** **this vacancy**: Start your career as a **IT Engineer**at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and...
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Technical Support Engineer
hace 7 días
Barranquilla, Colombia Jumio A tiempo completo**Role Purpose**: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Barranquilla, Colombia. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where every member's opinion...