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Customer Service Representative Medical
hace 2 semanas
We are looking for a **Remote** Customer Service Rep to join our team. We are located in the State of Florida, in the U.S.
You will be able to work remotely, as long as you have a strong Wi-Fi to plug in our phone, and connect to our server remotely via your computer or laptop.
- **VERY FLUENT ENGLISH GRAMMAR IS REQUIRED**_
**Medical customer service representatives provide customer support, visitor reception, and patient intake and discharge duties.**
- Responsible for maintaining referral log
- Performs basic inventory duties by monitoring office supplies
- Responsible for collecting co‐pays and deductible amounts
- Responsible for preparing and completing CMNs/SOPs for Sales Reps and documents on tracking log in settings where applicable
- Responsible for preparing tickets for routes daily and coordinates timely fulfillment of products and services ordered
- Responsible for educating referral sources, patients, and employees on qualifications for service and 3rd party billing
- Ensures to provide service for walk-in patients and walk-in equipment requests
- Responsible for providing technical assistance to customers as required
- Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner
- Effectively communicates Service Excellence with location employees
- Always maintains a positive and constructive attitude
- Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs
- Responsible for maintaining and updating customer information as needed
- Attempts to resolve and de-escalate any issues in a calm manner
- Ensures to escalate calls or challenges to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner
- Responsible for tracking call-related information for auditing and reporting purposes
- Ensures to provide feedback reports on call issues related to downtime and/or training issues
- Up-sells the services of the company/organization to customers as necessary
- Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
- Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
- Responsible for maintaining and updating patient medical records.
Pay: $1,500,000 - $2,200,000 per month
Ability to commute/relocate:
- Bogotá, Distrito Capital, Cundinamarca: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- Associate (preferred)
**Experience**:
- Customer service: 5 years (preferred)
**Language**:
- English fluently (required)
- Spanish fluently (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
