Multilingual Customer Service Representative Ii

hace 1 día


Bogota, Colombia SupportNinja A tiempo completo

The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

**What does a day in the life as a Customer Service Representative look like?**:

- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned

**What are the required qualifications of a Customer Service Representative?**:

- Must have high school diploma or equivalent
- 1 year of previous customer service experience, preferably in a call center environment
- Fluent in Portuguese, Spanish & English languages, both verbal and written
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Online Casino/betting knowledge
- Social Media and Discord know how - Social Media & Discord support is a plus

abetterwaytogrow



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