Customer Success Assistant, Itero

**Description**: **Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? **Key Responsibilities**: **About this opportunity** As a Customer Success Specialist, you will play a key role in providing a new customer experience to both General Dentists and Orthodontists through regular touch points focused on increasing Invisalign utilization. You will be a key part of our Customer Success Program, which is a comprehensive, customized program for customers designed to master all aspects of the Invisalign system. This program is designed to build confidence in treating a wide variety of clinical conditions with Invisalign clear aligners. Your work will form an integral part of the end-to-end engagement process of Invisalign Providers, greatly impacting both customer satisfaction and revenue growth. **In this role, you will** - Responsible for assisting Orthodontists and internal clients with inquiries about products, support with the IDS platform, reception and channeling of requests for supplies, treatment status, status of product shipments, channeling requests to the appropriate areas, among other activities Customer service. - Work with the Client Success Team to provide a remarkable level of client services within the program in adherence to established procedures. - Work together with the Success team with the Client for the achievement and maintenance of the established indicators. - Be part of the personalized 360 program to achieve the objectives established together with the clinical and sales departments. - Organize and schedule all client interactions with the Invisalign Clinical Consultant and Territory Manager. - Identify potential cross-selling opportunities and forward them to the appropriate member of the sales team. - Interact with clients and co-workers in a timely, patient, professional, and tactful manner. - Propose ideas for procedures and processes to promote better services and customer satisfaction, as well as general department improvements. **Skills, Knowledge & Expertise**: **In this role, you’ll need** - Minimum of four years of experience in client services, project management or executive assistant role, preferably in the health or technology sector. - It is desirable experience in project management and adherence to established processes, and focus on compliance with KPIs established for the department and for the region. - Organizational skills: Focus on excellence in customer service, problem solving, continuous improvement, prioritization, organization, effective communication, self-learning, work under pressure, analysis, flexibility, teamwork, initiative and a good attitude. - Ability to accompany and follow client requests that require investigation and response to the client in an effective and timely manner. - Intermediate to Advanced English level. **Sound like a good fit?** Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. **About Align** Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our **Applicant Privacy Policies**for additional information. **Global Diversity Statement**: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life exp