Customer Service Representative

hace 1 semana

Medellín, Colombia RVStaffing A tiempo completo

**VIP Medical Group,**one of our top experts in vein disease and pain management is looking for **Patient Coordinators**to join our team

We specialize in pain management and vascular procedures. Our main goal is to always provide the best level of care and compassion to individuals who are being treated.

As a **Patient Coordinator,**you’ll be responsible for scheduling appropriate appointments by providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, and optimism while you continue to internalize information to become a full-rounded PC

**What You'll Do**:

- Coordinating and scheduling new patient appointments for multiple providers using a computerized scheduling system.
- Importing and managing new patient packets from the website and overseeing any problems that may occur while importing.
- Obtaining necessary medical record information from referring providers to complete the new patient process.
- Electronically assigning documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record (EMR) chart.
- Registering new patients by completing the website packet.
- Documenting work processes as required.
- Performing other duties as assigned by the team leader/managers.

**What You'll Bring**
- Strong spoken and written English level (C1 or better)
- 6 months of customer service experience.
- Experience as a new patient coordinator is preferred.
- Basic typing and keyboarding skills.
- Strong oral and written communication skills.
- Ability to multi-task efficiently and effectively.
- Good interpersonal and organizational skills.
- Highly detail-oriented.

**We Offer You**
- Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado).
- One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance for you plus a family member.
- Special discounts in lunch daily with our partner restaurants.

Expected Start Date: 03/02/2025

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