Technical Support Tier 1
hace 6 días
**Work Location**: Barranquilla, Colombia On-site
**Qualification**: High School Diploma
**No of openings**: 2
**Roles and Responsibilities**:
Address voice and data issues and work with other teams to drive resolution
Troubleshoot customer connectivity issues
Coordinate with other Engineer to diagnose and fix site issues
Remain available in a call queue to answer inbound calls
Stay updated on changing processes and new company products
Attend training sessions as assigned by management
Willingness to work flexible hours during nights and weekends is preferred
**Required Skills**:
Basic computer and network support knowledge.
Previous call center and CRM system experience desired, but not required
Critical thinking skills, resourceful and effective decision-making
Exceptional conflict resolution, and problem-solving skills
Strong attention to detail
Ability to multi-task and juggle multiple high-priority issues simultaneously.
Advanced English.
Full availability.
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