Shift Manager
hace 4 días
The Team Leader will be responsible for the day-to-day supervision of a group of back office dispatchers. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.
**Responsibilities**:
- Responsible for the day-to-day supervision of a group of back office dispatchers including quality, attendance, adherence, and areas of opportunity. Must monitor in accordance with organization policies.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
- Identify performance-related issues, develop an action plan for improvement, and implement corrective actions, up to and including termination of employment.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies, and procedures. Attend required manager development training.
- Promote the company values through both behavior and attitude, including being an advocate for team members
- At least two years of relevant experience as a team leader.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow through on items to completion.
- Strong communication skills, both written and verbal.
- Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables.
- Ability to mentor, coach, and provide direction to a team of employees.
- Willingness to work a flexible schedule.
Tipo de puesto: Tiempo completo
Salario: $2.500.000 - $4.000.000 al mes
Idioma:
- Ingles (Obligatorio)
Disponibilidad de turnos:
- Turno diurno (Obligatorio)
- Turno nocturno (Obligatorio)
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