Network Field Operations Manager

Description

Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth?

Do you enjoy building hardware platforms at global scale?

Join our Network Infrastructure team

We take ownership for deploying and maintaining the critical infrastructure reliably. This includes the hardware and network infrastructure that provides the technical underpinnings for all of Akamai's products. Our team ensures consistent availability and performance for our customers. We oversee field service delivery by engineers in data centers and manage vendor relationships, focusing on report reviews/SLA compliance and performance metrics.

Partner with the best

The role involves close collaboration with field technicians and their leads to support daily operations, streamline operational processes, and drive efficiency across the Field Tech Operations. You'll work independently to prioritize tasks, make real-time decisions, and ensure smooth field execution. In partnership with vendors , you'll also support demand-based technician hiring and contribute to forecasting future business needs.

As a Network Field Operations Manager, you will be responsible for:

Ensuring daily field taskssuch as racking, cabling, equipment handling, packaging removal, and physical maintenanceare completed within SLA'sCoordinating regional site requirements and technician dispatches based on task volume and skill set covering across time zonesDefining and track performance metrics such as task completion rate, quality, time-to-deploy, and incident recurrence.Identifying operational inefficiencies and implementing process improvements to enhance speed, consistency, and safety.Demonstrating ownership over day-to-day decisions & ensuring adherence to site protocols, safety regulations, and operational guidelines.Collaborating with workforce planning, vendor management teams to align operations with business priorities & meet operational demands

Do what you love

To be successful in this role you will:

Have bachelor's degree and 4+ years of experience in field operations or large-scale workforce management (data centers)Have experience managing across geographies or shift-based operations.Have skills in people management, task coordination, and process standardizationHave experience with tools for workforce scheduling, task tracking, and reporting and forecasting techniques.Have good communication and interpersonal skills; able to work across cultures and time zones.Have experience leading onboarding and training programs at scale would be good.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your healthYour financesYour familyYour time at workYour time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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