Field Service Engineer Colombia

hace 2 semanas

Bogota, Colombia Agfa A tiempo completo

This position performs technical service and support day-to day business on Agfa X-Ray systems (DR´s, CR´s and printers) to customers and internal staff. FOCUS ON DR´S SYSTEMS. The FSE must repair and fix, Install / Standard configuration, training the customer escalating when necessary problems to 2nd and 3rd tier support.

Assist internal and external customers (e.g. user, freelancer, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues identifying opportunity for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required contributing to growth of business.

The objective of this position is consolidate a solid local service team to improve customer satisfaction.

**Main responsibilities**:

- Assure quality of new implementations of DR´s X-Ray systems; Make corrective maintenance.
- Reduce time for resolution of cases giving a workaround when spare parts import process take more than 5 days. (7 days KPI); Correct escalation of cases with high complexity.
- Manage communication channel with AGFA Headquarters specialists, exchange information according to AGFA Guidelines (time and format).
- Follow the correct customer satisfaction process, asking for feedback to customers after all services that could have a potential fail recurrence.
- Document and close properly all complaints and change request which he is owner.

**Education**:

- Complete bachelor’s degree in computer science, engineering or similar.

**Experience**:

- Desirable at least 3 years of experience working with Computed & Direct Radiography X-Ray systems
- At least 3 years of experience working with healthcare solutions and equipments

**To be successful in the position, you will need**:
**Languages**: Intermediate English.

**Core Competencies**:

- Desirable good knowledge in X-Ray systems, function and workflow of Imaging or Radiology Department of Hospitals.
- Use of tools for calibration, preventive and corrective maintenance of all parts of X-Ray systems (floor mounted, mobile and ceiling systems).

**Human Relations Skills**:

- Ability to work under pressure, while appropriately managing customer concerns / escalations / expectations.
- Customer service skills, including the demonstrated ability to work constructively with both internal and external client groups.
- Strong interpersonal skills, including the proven ability to network in a global environment (Agfa network) and build relationships with geographically remote personnel. Time management, organization, prioritization and follow-up skills.
- Strong communications skills, both written and spoken. Team work and communication.
- English written and spoken.
- Availability to travel to all countries of local Region. (NOLA)

**Soft Skills**:

  • Field Service Engineer

    hace 2 semanas

    Bogota, Colombia Epson America, Inc A tiempo completo

    **Field Service Engineer*** - Conviértete en parte de este gran equipo y descubre hasta donde puede crecer tu carrera profesional en Epson._ **_Principales Funciones_** - Soporte de 2do nível para Centros de Servicio, canales y clientes para equipos de proyección principalmente. - Planeación de inventarios para los diferentes servicios para...

  • Field Service

    hace 2 semanas

    Bogota, Colombia Alfa Laval A tiempo completo

    The field service engineer is responsible for the overhaul, repair, fault diagnosis and on-site servicing of Alfa Laval equipment, such as separators, decanters and plate heat exchangers. The activities will mainly be carried out across all the region Caribbean, Central America and North Andina region. This position will report to Field Service Team Manager...

  • Senior Field Service Engineer

    hace 2 semanas

    Bogota, Colombia GlobalBlue_IT A tiempo completo

    Being the first point of contact according to defined service levels and operating hours; - Provide local 1st line support to Refund points at Colombia Customs, Global Blues customers (merchants), and employees from branch offices. All contacts (i.e. incidents, requests ) have to be logged in an accurate and timely way as per defined Merchant Services...

  • Field Engineer

    hace 2 semanas

    Bogota, Colombia Northstar Downhole Specialists A tiempo completo

    Northstar Field Engineer/Tech (NFE) The Northstar Field Engineer/Tech (NFE) will be based out of Bogota, Colombia and will spend their time in the field and the shop working shoulder to shoulder with Northstar's experienced supervisors doing pre-job planning & test design, downhole tool operation, preparation & maintenance, and job reporting. The Field...

  • Field Service Tech Ii

    hace 2 semanas

    Bogota, Colombia The Manitowoc Company A tiempo completo

    Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a **Field Service Tech II **to join our team! **This position is responsible for primarily performing field activities to provide maintenance services to our customers on Manitowoc cranes.** **These field services will be...

  • Field Service Engineer

    hace 2 semanas

    Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Sr Field Application Engineer

    hace 1 semana

    Bogota, Colombia TE Connectivity A tiempo completo

    **What your background should look like**: **Role Statement**: This professional will support the Sales Team at the total territory of Colombia, Ecuador & Venezuela. Responsible to support the sales team with Field Service support and Training of all TE Product Lines line Cable Accessories, Connectors, Products for the Asset Protection of Distribution,...

  • Service Engineer

    hace 7 días

    Bogota, Colombia ABB A tiempo completo

    **Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Field Service Engineer

    hace 15 horas

    Bogota, Colombia GE Aviation A tiempo completo

    **Job Description Summary**: All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for...

  • Senior DevOps Engineer

    hace 1 semana

    Bogota, Colombia Distillery A tiempo completo

    **About Distillery**: Distillery is a high-growth technology services company specializing in end-to-end custom software development and IT staffing for startups, small and mid-size businesses, and enterprises. We help our clients to imagine, design, engineer and deliver business-defining software and digital experiences whether they’re looking for a fully...