Service Engineer

hace 2 semanas

Bogota, Colombia ABB A tiempo completo

**Service Engineer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role, you will execute medium-to-high-complexity service work - installation, commissioning, maintenance, upgrades and retrofits - according to work instructions and in accordance with ABB processes, standards and safety guidelines. You will deliver excellent customer service by meeting customers’ needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.

**This position reports to**:
Service Team Leader

**Your responsibilities**:

- Develop the assigned services, according to the client's requirements.
- Generate and deliver reports of the activities performed in each service.
- Participate with the service group in the resolution of warranty cases.
- Conducting repairs, identifying technical problems and analyzing them remotely or on-site.
- Coordinating, preparing and ensuring that all materials, parts and equipment are available and of appropriate quality.
- Preparing standard lists, as well as documents and reports to be signed by the customer.
- Reporting work done in a timely manner and following up when needed - Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future.
- Making suggestions for product, quality and customer service improvements, and discussing them with management.
- Ensuring that Health, Safety & Environment (HSE) practices are of high standard and working to eliminate unsafe practices and incidents.

**Your background**:

- Bachelor´s Degree in Electronic, Electrical Engineering or related.
- 2-4 years of experience working in similar positions.
- Availability to travel.
- Knowledge of MS Office.
- A collaborative, solution-focused approach with strong written and spoken communication skills.
- Intermediate English level.

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