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El Analista de Servicio al Cliente 1 es un puesto de nível inicial responsable de asistir en actividades relacionadas con el cliente y de ofrecer soluciones basadas en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente. **Responsabilidades**: - Ser el único punto de contacto para socios internos y clientes externos, e interactuar con equipos clave para identificar y resolver problemas. - Garantizar que se respondan las consultas de clientes de manera oportuna y eficiente, y mantener el cumplimiento de las normas departamentales. - Realizar los análisis necesarios para tratar las necesidades del cliente. - Comunicar resoluciones a los clientes. - Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia **Calificaciones**: - Preferencia de experiência previa relevante. - Experiência en servicio al cliente. - Habilidades comprobadas de investigación, gestión de riesgo y análisis. - Capacidad demostrada para presentar conceptos e influir/liderar el cambio. - Demostrar de manera constante una comunicación escrita y verbal clara y concisa. - Servicio al cliente de alta calidad constante con foco en desarrollar la relación con el cliente y lograr resultados de calidad. **Educación**: - Licenciatura/título universitario o experiência equivalente. - Nível Basico de Ingles - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
