Customer Service Jr. Analyst

hace 3 días

Bogota, Colombia Johnson & Johnson A tiempo completo

_At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
- When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough_

At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

We are hiring the best talent for **JR Specialist Customer Service **to be located in Bogota.

**Purpose**

The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

Responsible for order management activities including:

- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support customer inquiries for new and existing orders

Responsible for invoice management activities including:

- Invoicing customer sales orders
- Facilitating invoice corrections
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to escalate and find solutions
- Contact customer with the final solution

Propose and participate on process improvement activities.

**Qualifications**
Qualifications - External**

**QUALIFICATIONS**:
**Education: Minimum of a High School Diploma - Bachelo´s degree Desirable**

EXPERIENCE AND SKILLS:
**REQUIRED**:
1 year of customer service experience

**PREFERRED**:

- Technical skills: MS Office, SAP, CIC
- Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications
- Proficient in English

**Primary Location**
Colombia-Distrito Capital de Bogotá-Bogotá
- **Organization**
Johnson & Johnson de Colombia S.A. (7755)
**Job Function**
Operations
**Requisition ID**
2206024562W

  • Customer Service Jr. Analyst

    hace 3 días

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Especialista Jr Customer Service

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Especialista Jr Customer Service

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Especialista Jr Customer Service

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Jr Customer Service Associate

    hace 5 días

    Bogota, Colombia NielsenIQ A tiempo completo

    Company Description - ** Location: Bogotá**: - ** Schedule: Hybrid**: - ** Reference ID: REFID696722** **Job Description**: **About the job** The Jr Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms. The job...

  • Customer Service Analyst

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...

  • Jr Customer Service Associate

    hace 5 días

    Bogota, Colombia NielsenIQ A tiempo completo

    **Job Description**: **About the Job** The Jr Customer Service Associate will be responsible for offering service to the Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. This person will be able to support other associates and manage complex...

  • Customer Service Specialist

    hace 7 días

    Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo

    _change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion or any other trait, YOU are...

  • Customer Service Specialist

    hace 5 días

    Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo

    _At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Customer Service Junior Analyst

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...