Collections Specialist

hace 1 semana

Medellín, Colombia Neostella A tiempo completo

**Key responsabilities**

- Manage a portfolio of accounts, ensuring timely follow-ups and accurate documentation.
- Identify the reason for delinquency and offer appropriate payment solutions or arrangements.
- Maintain professional and empathetic communication while adhering to company policies.
- Process payments, update account information, and ensure accurate record-keeping.
- Escalate complex cases to the appropriate team (billing, legal, credit risk) when needed.
- Meet or exceed daily, weekly, and monthly collection targets and KPIs.
- Collaborate with internal teams to resolve customer disputes or billing issues.
- Provide status reports on delinquent accounts and recovery progress.
- Ensure compliance with local regulations and company standards in both languages.

**Requirements**:

- Bilingual**:Fluent English and Spanish (B2-C1)**.
- 1-3 years of experience in **collections, credit management, customer service, or BPO**.
- Strong negotiation and conflict-resolution skills.
- Ability to handle difficult conversations professionally and with tact.
- Familiarity with collections systems, CRM tools, or ticketing platforms (preferred).
- Strong organizational skills and high attention to detail.
- Ability to work under pressure and meet performance targets.
- Excellent verbal and written communication in both languages.

**Benefits**

*All resumes must be sent in English*

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