Collections Specialist

hace 2 semanas

Medellín, Colombia Neostella A tiempo completo

Neostella is managing the recruitment process for this position in partnership withProvana . The selected candidate will beemployed directly by Provana , not Neostella. We are seeking a Bilingual Collections Specialist to manage the timely recovery of outstanding balances while providing exceptional customer service to our clients. This role requires strong communication skills in both English and Spanish, attention to detail, and the ability to in a fast-paced environment. The ideal candidate is proactive, empathetic, and able to negotiate payment solutions effectively. Key Responsibilities Contact customers via phone, email, or messaging platforms to collect overdue payments. Manage a portfolio of accounts, ensuring timely follow-ups and accurate documentation. Identify the reason for delinquency and offer appropriate payment solutions or arrangements. Maintain professional and empathetic communication while adhering to company policies. Process payments, update account information, and ensure accurate record-keeping. Escalate complex cases to the appropriate team (billing, legal, credit risk) when needed. Meet or exceed daily, weekly, and monthly collection targets and KPIs. Collaborate with internal teams to resolve customer disputes or billing issues. Provide status reports on delinquent accounts and recovery progress. Ensure compliance with local regulations and company standards in both languages. Qualifications Bilingual: Fluent English and Spanish (B2–C1) . 1–3 years of experience in collections, credit management, customer service, or BPO . Strong negotiation and conflict-resolution skills. Ability to handle difficult conversations professionally and with tact. Familiarity with collections systems, CRM tools, or ticketing platforms (preferred). Strong organizational skills and high attention to detail. Ability to work under pressure and meet performance targets. Excellent verbal and written communication in both languages. *All resumes must be sent in English* #J-18808-Ljbffr

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