Entry Level Collections Specialist

Direct message the job poster from TransPerfect Position Summary: At TransPerfect, the Billing and Collections team is responsible for ensuring that invoices are paid within agreed payment terms, following the best billing practices specific to both the Client and the company, working at pace to resolve any invoice issues. The successful candidate will join a dynamic, close-knit team of professionals who work closely with Sales, Accounts Receivable, Management and our Clients, building strong relationships via phone, email and other channels. Position responsibilities: Provide knowledgeable and professional advice to Sales, Clients and more junior team members regarding Collections matters Manage the assigned Collections workload and relationship between assigned Clients, Sales, and Accounts Receivable, with the goal of reducing the amount of money each Client has outstanding while still maintaining excellent Client relationships Build and expand upon detailed Client payment ‘best practices’ pages on the company intranet for assigned accounts Communicate with Sales regarding Billing & Collections policies, and ensure that they are properly billing Clients so invoices will be paid in a timely manner Communicate with Department Managers and Sales regarding trends, concerns and Client requests, making recommendations for improved efficiencies and accountability Respond to Client inquiries and requests (e.g., executed W-9 forms, vendor agreements, bank details, etc.). Complete all other tasks and support in any special projects, that are deemed appropriate for this role and assigned by the manager/supervisor Essential qualifications and experience required: Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc. Between 1-2 years of previous experience in a Billing, Collections/Credit Control facing role Experience in Microsoft Office, specifically Outlook, Word & Excel (data analyzing and management formulas and functions like SUMIF, AVERAGEIF, COUNTIF, INDEX.MATCH, VLOOKUP, Pivot table, Conditional Formatting) Essential skills required: Superior written and spoken communication skills in English with the ability to convey information clearly and concisely to all internal and external stakeholders at all levels of the business Self-motivated able to set and pursue goals, reliable and willing to take ownership and responsibility and demonstrate dedication and diligence in all tasks Analytical problem solver with negotiation and influencing skills Strong team player with the ability to work in multicultural environments in a global team Curious, inquisitive, and solution-oriented with a high level of accuracy, capable of suggesting and driving process improvements Methodical and able to efficiently organize workload and multitask to resolve multiple issues simultaneously Desired skills and experience: Knowledge of additional foreign languages at professional working proficiency level (particularly Spanish, French or German) Previous working knowledge of data visualization tools like Tableau, SAP, Power BI, accounting software and e-billing portals like Tungsten, Ariba, Legal Tracker, or Coupa can be a significant advantage TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law. We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone. By applying, I confirm I have read and accept TransPerfect's Privacy Policy: Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Accounting/Auditing, Administrative, and Finance Industries Translation and Localization, Technology, Information and Media, and Marketing Services Referrals increase your chances of interviewing at TransPerfect by 2x Sign in to set job alerts for “Collections Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr