Enterprise Customer Success Manager
hace 1 semana
Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success. **Position Overview**: An "Enterprise Customer Success Manager" (ECSM) is a customer success professional specifically focused on managing and maintaining relationships with large, complex "enterprise" level clients, often requiring a high-touch approach to understand their unique needs and ensure they fully utilize the product or service to achieve their business goals, usually interacting with multiple stakeholders within the organization at a senior level. **Key Responsibilities**: - Developing customized success plans aligned with client objectives - Leading regular customer reviews to measure value and identify expansion opportunities - Delivering tailored training and onboarding sessions for new users - Advocating for customer needs within the company to drive product improvements - Managing renewals and contract negotiations for large enterprise accounts **Desired Skills & Qualifications**: - Strong communication and presentation skills to engage senior executives - Deep understanding of the product or service and its value proposition - Proven ability to build relationships and manage complex stakeholder dynamics - Data analysis skills to track customer usage and identify areas for improvement - Strategic thinking to identify potential risks and opportunities for growth - Advanced English proficiency.
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Enterprise Customer Success Manager
hace 1 día
Colombia, LATAM Gladly A tiempo completoAbout Gladly:Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world's most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences.Gladly was built for B2C...
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Customer Success Manager
hace 4 días
Colombia Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
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Customer Success Manager Americas
hace 2 días
Colombia Kaizo Nederland A tiempo completoCustomer Success Manager – North America Location: LATAM EST Countries preferred (Colombia would be ideal! ) Languages: Fluent English required Start Date: ASAP Is this how your customers would describe you? You’re proactive, strategic, and trusted. You don’t just manage accounts — you manage outcomes. You’re comfortable working with enterprise...
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Customer Success Manager
hace 1 semana
Colombia, Huila Datavail A tiempo completoThe objective of the Enterprise Customer Success Manager (ECSM) is to assist our customers in obtaining the greatest value from our services. The ECSM will be the key interface between Datavail and our Enterprise clients with overall responsibility for the long-term relationship and growth of the account, acting as a trusted advisor while monitoring the...
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Technical Customer Success Manager
hace 2 semanas
Colombia Netskope A tiempo completoAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built...
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Technical Customer Success Manager
hace 3 días
Colombia Netskope A tiempo completoAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built...
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Technical Customer Success Manager
hace 4 días
Colombia Netskope A tiempo completoAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built...
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Technical Customer Success Manager
hace 3 días
Colombia Netskope A tiempo completoAbout NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built...
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Customer Success Manager
hace 2 semanas
Colombia, Huila Growmodo A tiempo completo**Overview** We’re looking for a Customer Success Manager who thrives on structure, data, and making customers _stay_. You'll manage a portfolio of 50+ low-touch accounts, ensuring high satisfaction and long-term retention through proactive engagement, metrics-based decision-making, and automated lifecycle journeys. You’ll work across SaaS-style and...
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Customer Success Manager
hace 3 días
Colombia Cincsystems A tiempo completoLocation: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to maximize customer satisfaction, minimize costs, and promote customer growth and adoption of...
