Biligual Technical Support

hace 2 semanas

Cali, Colombia TaskUS A tiempo completo

So what does a Tech Support really do?

You will be providing day-to-day support across the following:

- Answering detailed product and service questions
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Keeping updated records of customer interactions in CRM
- Reading and learning scripts
- Compiling reports on overall customer satisfaction

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

**Requirements**:

- Fluency in spoken and written English
- Customer service, administration, and technical support for customers, via
- Attention to detail and a methodical, systematic approach to your work

(essential)
- Resourceful and excellent problem-solving skills
- Proven customer support experience or experience as a helpdesk specialist

or customer service representative
- Ability to multitask, prioritize and manage time effectively
- Act as a team player and remain professional and courteous with

customers at all times
- Excellent computing skills (including Excel, and Word)
- Excellent database administration skills
- Clear and accurate communication (must have reliable, quality internet

connection when required to work from home in the instance of COVID
- related lockdowns)
- Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry

preferred
- Willingness to work 24/7 Roster
- Ensure confidentiality and privacy are respected and maintained at all times

with clients, staff, products, and services

About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

  • Biligual Technical Support

    hace 2 semanas

    Cali, Colombia TaskUs A tiempo completo

    So what does a Tech Support really do? You will be providing day-to-day support across the following: - Answering detailed product and service questions - Identifying and fulfilling customer needs to achieve satisfaction - Handling complaints, providing appropriate solutions and alternatives - Keeping updated records of customer interactions in CRM - Reading...

  • Technical Support Specialist

    hace 1 semana

    Cali, Colombia Avidbots A tiempo completo

    Avidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company, offering comprehensive...

  • Technical Support Specialist English+French

    hace 5 días

    Cali, Valle del Cauca, Colombia Avidbots Corp. A tiempo completo

    Avidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company offering comprehensive...

  • Bilingual Technical Support

    hace 1 semana

    Cali, Colombia TaskUs A tiempo completo

    So what does a Bilingual Technical support really do? You will be doing a triage role, resolving tickets. Problems with the system are investigated at this level. Level 2 support determines if it is a bug or not; If it is a bug you have to send it to level 3 support (engineers) if it is not a bug, you must return the case to level 1...

  • Bilingual Technical Support

    hace 2 semanas

    Cali, Colombia TaskUS A tiempo completo

    So what does a Bilingual Technical support really do? You will be doing a triage role, resolving tickets. Problems with the system are investigated at this level. Level 2 support determines if it is a bug or not; If it is a bug you have to send it to level 3 support (engineers) if it is not a bug, you must return the case to level 1...

  • Technical Support Analyst

    hace 6 días

    Cali, Valle del Cauca, Colombia helppeople A tiempo completo

    Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios,entonces esta oportunidad es para ti. En helppeople estamos buscando un Techical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software.ResponsabilidadesAtender y diagnosticar los casos escalados por el...

  • Technical Consultant

    hace 1 semana

    Cali, Colombia Vistex Colombia A tiempo completo

    As a Vistex **Technical Consultant** you are a part of our success story and you support directly on the client’s side to create a perfect start with the Vistex solutions. In this role you represent Vistex and assure the clients not only with your wide, specialized knowledge but also with your communication skills and your service...

  • HRis Support Analyst

    hace 1 semana

    Cali, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Cali (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...

  • Helpdesk Support Tier 1

    hace 2 semanas

    Cali, Colombia Now Analytics A tiempo completo

    We Are Hiring! Open Position: Helpdesk Support Tier 1 Are you passionate about technology, customer service, and solving problems? This opportunity is for you! What will you do? - Provide first-level technical support to our users and clients. - Troubleshoot issues related to hardware, software, and networks. - Log, prioritize, and track support tickets...

  • Technical Support Analyst

    hace 4 días

    Cali, Colombia helppeople A tiempo completo

    Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios, entonces esta oportunidad es para ti. En helppeople estamos buscando un Technical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software. Requisitos Tecnólogo o Profesional en Ingeniería de Sistemas,...