Technical Support Specialist English+French

hace 1 semana

Cali, Valle del Cauca, Colombia Avidbots Corp. A tiempo completo

Avidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company offering comprehensive service and support to customers on five continents.

About the Role:

We are looking for a Technical Support Specialist, enthusiastic and customer-centric to help support our robots, customers, and technicians in the field; able to interact with people and excel in a fast-moving & dynamic environment, highly skilled at uncovering customers' needs and following through with effective solutions. The Customer Support Specialist is critical to our customer's success by providing excellent customer service and helping resolve technical issues quickly and professionally. This role reports to the Team Lead - Technical Support. Those who live in Cali, Palmira, Yumbo or Jamundí must be able to go to the office if it is required.

Key skills, experience, responsibilities, and requirements:

  • Fluent in English and French and has had experience in predominantly English-speaking and French-speaking work environments.
  • Previous phone support and email experience and assisting English and French speaker customers, with excellent tone and customer-facing language skills.
  • 1-3 years of experience in customer service.
  • Driven individual, passionate about learning Ability to work in occasionally flexible shifts and adapt to change work schedules based on business and customer needs.
  • Have strong people skills, be approachable, be a good listener, and be empathetic, with great attention to detail.
  • Adaptability to follow always evolving procedures with great attention to detail.
  • Mostly remote work, available to go to the site for training and short periods. (Only Remote outside Cali city)
  • Work with internal teams to help resolve more complex challenges and escalate technical issues accordingly.
  • Coordinate technical visits and Part shipments with customers.

Nice to have:

  • Knowledge of electronics, programming, technology, and robotics.
  • Technical or Engineering background with experience in troubleshooting.
  • Experienced in Salesforce, JIRA, and Linux terminal
  • French proficiency

  • Bilingual IT Support Specialist

    hace 3 días

    Cali, Valle del Cauca, Colombia Indra A tiempo completo

    We're Hiring: Bilingual IT Support SpecialistAre you passionate about technology and customer support? we are looking for our next tech lover to join our dynamic teamRequirementsExperience providing user support via phone, email, and self-service tools.Knowledge of help desk operations and office software tools.Degree or certification in systems,...

  • Client Travel Support Specialist

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Destiny&Co Travel Agency A tiempo completo

    As a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance.AtDestiny&Co., we focus on creating organized and meaningful travel experiences.Key ResponsibilitiesServe as a primary point of contact for travelers.Assist with trip changes and...

  • Technical Support Analyst

    hace 1 semana

    Cali, Valle del Cauca, Colombia helppeople A tiempo completo

    Si te apasiona resolver desafíos tecnológicos y brindar soluciones efectivas a los usuarios,entonces esta oportunidad es para ti. En helppeople estamos buscando un Techical Support Analyst que quiera integrarse con nosotros y ser parte del soporte que impulsa nuestras soluciones de software.ResponsabilidadesAtender y diagnosticar los casos escalados por el...

  • Sales Specialist

    hace 5 días

    Cali, Valle del Cauca, Colombia DAKORA A tiempo completo

    Company DescriptionDAKORA SAS : empresa enfocada en la comercializacion de soluciones mediante las marcas mas reconocidas a nivel mundial para la Automatizacion y Control Industrial. Llevamos mas de 17 años aportandole al mercado Colombiano Mejoras Tecnologicas que garantizan optimizar los procesos productivos de toda Industria.Role DescriptionThis is a...

  • Spanish Bilingual Customer Service Specialist

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TalentPop App A tiempo completo

    Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat)Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.Why You'll Love This RoleYou'll be the friendly voice and helpful support that our customers rely on. Your combination of...

  • Customer Support Consultant

    hace 1 semana

    Cali, Valle del Cauca, Colombia SupportYourApp A tiempo completo

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Experience Specialist

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Celerity Fiber LLC A tiempo completo

    Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering...

  • Customer Experience Specialist

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Celerity Fiber LLC A tiempo completo

    Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering...

  • EUC L1 Desktop Support

    hace 3 días

    Cali, Valle del Cauca, Colombia Iron Systems, Inc A tiempo completo

    Job ResponsibilitiesManage desktop device (hardware, software, and connectivity) incidents through to resolution.Manage IMAC and deskside support services.Manage hard and soft break fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop...

  • Quality & Training Specialist

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Conectys A tiempo completo

    Are you a person who understands quality, has the ability to pass down knowledge, and is looking to take the next step in your career?As aQuality & Training Specialist, you will be a bridge between our agents and clients, working to improve the quality of work on specific accounts while creating and delivering workshops for agents. You will be a mentor to...