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So what does a Tech Support really do? You will be providing day-to-day support across the following: - Answering detailed product and service questions - Identifying and fulfilling customer needs to achieve satisfaction - Handling complaints, providing appropriate solutions and alternatives - Keeping updated records of customer interactions in CRM - Reading and learning scripts - Compiling reports on overall customer satisfaction Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. **Requirements**: - Fluency in spoken and written English - Customer service, administration, and technical support for customers, via - Attention to detail and a methodical, systematic approach to your work (essential) - Resourceful and excellent problem-solving skills - Proven customer support experience or experience as a helpdesk specialist or customer service representative - Ability to multitask, prioritize and manage time effectively - Act as a team player and remain professional and courteous with customers at all times - Excellent computing skills (including Excel, and Word) - Excellent database administration skills - Clear and accurate communication (must have reliable, quality internet connection when required to work from home in the instance of COVID - related lockdowns) - Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred - Willingness to work 24/7 Roster - Ensure confidentiality and privacy are respected and maintained at all times with clients, staff, products, and services About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us TaskUs is an Equal Opportunity Employer
