Empleos actuales relacionados con Senior Service Desk Technician - Bogota - ConvaTec
-
Service Desk L1 Technician
hace 1 semana
Bogota, Colombia Milestone Technologies, Inc. A tiempo completo**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Associate Technician Service Operations
hace 7 días
Bogota, Colombia SITA A tiempo completoAssociate Technician Service Operations-37142 **Profession** Service Operations **Work Location** Americas-Colombia-Bogota **Schedule** Full-time Description Associate Technician Service Operations As an Associate Technician Service Operations, you will assure SITA's competitive strength and business growth through the provision of the highest...
-
Knowledge Management y Service Desk
hace 1 semana
Bogota, Colombia SERVICIOS LATAN A tiempo completoServicio LATAM, Importante Compañía de Tecnología con presencia en más de 11 países prestando servicios de soporte IT, Help Desk, mantenimiento preventivos, Instalaciones, Network. Requiere Knowledge Management y Service Desk con mas de 2 años de experiência en servicio de administración del módulo y proceso de knowledege realizando el apoyo en...
-
IT Service Desk Analyst
hace 2 semanas
Bogota, Colombia Kaplan A tiempo completoJob Description We are seeking a highly skilled and motivated IT Service Desk Analyst to join our Global IT team, based in our Bogota office. In this pivotal role, you will tackle IT issues of varying complexities across a broad range of systems, providing both first and second-line support for onsite staff and international remote teams. As a team leader,...
-
Sr. Help Desk Technician(Full-time)
hace 1 hora
Bogota, Colombia Soaring Towers A tiempo completo**Soaring Towers** **Sr. Help Desk Technician** (Full-time) $4,000/mo. US dollars **Join Our Dynamic Team!** **Key Responsibilities**: - Provide comprehensive IT support and solutions to our clients, ensuring their systems operate smoothly and efficiently. - Administer and manage Windows 10/11 OS, including system updates, security, and performance...
-
Agente de Service Desk
hace 7 días
Bogota, Colombia SONDA IT A tiempo completo**Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...
-
Senior Laboratory Technician
hace 1 semana
Bogota, Colombia Givaudan A tiempo completoStep into our world of creativity and joy! Senior Laboratory Technician - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many...
-
Agente de Service Desk
hace 2 semanas
Bogota, Colombia SONDA IT A tiempo completo**Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...
-
Agente de Service Desk
hace 7 días
Bogota, Colombia SONDA IT A tiempo completo**Vive la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros clientes, sino también el futuro. En...
-
Senior Manager na Deal Desk
hace 2 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: **About the job** The Deal Desk serves as the trusted advisor to the Sales team on deal structure and quoting, advises the team on alternative contract options and value propositioning to help drive deal closure and profitable revenue growth. The NA Deal Desk Senior Manager leads a group of analysts who work with hundreds of salespeople...
Senior Service Desk Technician
hace 10 horas
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior Service Desk Technician, and you’ll do the same.
**About the Role**
As a Senior Service Desk Technician at Convatec, your role is pivotal in ensuring the continuous improvement of our IT support services. You will be the go-to expert for resolving complex technical issues, providing guidance to our Service Desk Technicians, and collaborating closely with the Regional Coordinators. In addition, you will be responsible for covering during team members' annual leave and sickness, contributing to incident and problem management, and serving as a technical resource.
Technical skillset
- A minimum of 3-4 years of experience in IT support roles including at a level 2 position, with proven expertise in handling complex technical issues.
- Extensive experience with Windows OS, Active Directory/SCCM, and other related tools, as well as in-depth knowledge of ServiceNow or other ticketing system.
- Excellent analytical and problem-solving abilities to address intricate technical challenges.
- Strong leadership and teamwork skills to work effectively with Team Leaders and mentor junior technicians.
- Willingness to work in shifts and provide cover during annual leave and sickness.
- For all regions (EMEA, APAC, and AMERICAS): Advanced English language skills are mandatory.
- For AMERICAS region: Proficiency in Spanish and Portuguese.
**Responsibilities**:
- Knowledge Sharing: Share your expertise and industry best practices with team members, enhancing their skills and capabilities.
- Collaboration with Team Leaders: Work closely with Team Leaders to optimize support operations, suggesting improvements and driving efficiency.
- Incident and Problem Management: Contribute to incident and problem management processes, aiding in root cause analysis, incident resolution, and implementing preventative measures.
- Global User Support: Assist in providing support to our global user base, including support via phone calls, live chat, and our ticketing system ServiceNow.
- Shift Work and Annual Leave/Sickness Cover: While this role will be predominantly core hours, you will need to be flexible in working shifts when required to provide cover during annual leave and sickness for Level 1-2 Service Desk Technicians.
- Continuous Learning: Stay up to date with the latest IT trends and technologies, ensuring your knowledge remains cutting-edge.
- SLA Compliance: Delivering timely support and meeting performance targets.
- Experience in Incident Management, P1 and P2 incidents, including organizing/joining bridge calls for incident escalation and resolution when required.
- Communication Skills: Possess excellent communication skills to interact with a global team, stakeholders, and users, ensuring clarity and effective collaboration.
- Leadership: Mentor the regional team of IT service desk professionals, providing guidance and support to ensure exceptional service delivery.
- Detailed Handover: Provide comprehensive and detailed handover documentation each day to the next SME Regional technician, ensuring a smooth transition of responsibilities.
- Technical Experience: Utilize your background in a technical role to guide and mentor Service Desk Technicians, aiding them in complex issue resolution and promoting technical growth.
- Process Improvement: Collaborate with the Service Desk Regional Team Lead and Service Desk Improvement Manager to identify and develop improved ways of working, contributing to enhanced service quality.
- Knowledge Management: Help create and maintain knowledge articles to ensure the availability of a well-documented and easily accessible repository of information for both technicians and end-users.
- Be active in monitoring and analysing service desk team performance metrics, identifying areas for improvement, and implementing corrective actions.
- Coordinate with other IT teams to ensure timely resolution of incidents and service requests.
- Provide support and development opportunities for team members to enhance their technical skills and customer service capabilit
