Customer Service Executive
hace 5 días
Job Description
Our Bogota office (Regional HQ for Latin America) is looking to recruit an efficient and customer-focused professional who is bilingual in Portuguese and English to join our fantastic team. Kaplan International Languages is a leading language education brand with amongst the highest customer satisfaction scores in the sector. You’d be joining a team of passionate professionals who love bringing language learning opportunities to customers from all across Latin America.
Position Summary
Key Job Responsibilities
- Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)
- Support the Team based in Brazil to achieve sales target for the market
- Maintain student database and student arrival pipeline
- Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.
- Develop excellent relationships with students
- Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities
- Provide efficient, friendly and proactive customer service to students and school personnel.
- Continually look for ways to improve service, response times and quality of information
- Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.
- Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues
- Other duties as assigned
Minimum Qualifications
- Bachelor's Degree or equivalent
- Strong written and verbal communication skills
- Exceptional organizational skills and the ability to solve problems and meet deadlines
- Commitment to excellence in customer service
- Data entry skills with keen attention to detail
- Ability to work independently and as a team
- Fluent in English (Portuguese - Desirable)
- 1-2 years of experience in customer service
- On site 100% - Bogotá
Location
Bogotá, COL
Employee Type
Employee
Job Functional Area
Sales
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