Junior Analyst, Credit Control
hace 3 días
Location: Bogotá, Colombia
Type of Contract: Permanent
About us:
From Arthur Guinness to Johnnie Walker, our business was founded on people of excellent character, and in 250 years, nothing has changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. Our ambition is to build the best performing, most trusted and respected Consumer Products Company in the world. To achieve this, we need the world’s very best people.
Purpose
The Credit Controller role is the first contact of the Finance Teams regarding Account Receivables Management. The role is responsible for ensuring customer reconciliation and cash collection leading to increased cash flow, reduced bad & old debt, and mitigated risk related to non-collection.
It ensures proper operation of processes from incoming payment allocation to customer ledger maintenance, outstanding follow-up and overdue management, including credit limit control and reporting. Service Delivery entails issue resolution and close business partnering with the customer service, finance, and commercial market teams.
Accountabilities
- Proactive cash collection.
- Handle daily order release.
- Handle customer queries and drive issue resolution (e.g., price, delivery issues).
- Manage relationships with customers, market (business decision support, commercial managers, finance manager, Supply Team, Warehouse), and internally (e.g., Customer Service Team, Financial Controller Team, STP Team).
- Manage credit risk (monitor payment behaviour of customers and propose credit limit changes).
- Manage customer ledger (up-to-date information about overdue items) according to KPI’s (RC, texting, reconciliation).
- Continuously improve processes to drive customer satisfaction and promote service efficiency.
- Maintain customer and process documentation.
- Generation of daily, weekly, and monthly reports regarding debt collection and cash/overdue forecasting.
- Continuously improve the Credit Control / A&P / Customer Spend process.
- Actively promote the CARM Control agenda.
- Continuously support system and process improvement initiatives.
- Give input regarding cash forecasting.
- Support OTC following up functions and processing activities (clearing, customer spend processing).
- Ensure invoices are created in a timely manner, RFT.
- Ensure all SAP documents are billed and delivered to customers.
- Input to internal/external audits.
- Adhere to controls/compliance environment.
- Keep Process Documentation actualized and accurate.
Qualifications / Experience
- College or university degree.
- Strong analytical skills.
- Strong interpersonal and communication skills.
- Very strong customer service attitude.
- Strong MS Office knowledge.
- Fluent in English.
- System skills (SAP knowledge).
- Some financial knowledge or willingness to learn financial transactions.
- Having an overview of market and customer specifics.
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, and flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Our purpose is to celebrate life, every day, everywhere. Crafting an inclusive culture, where everyone feels valued and listened to, is an important part of this.
We believe the most inclusive and diverse culture makes for a better business and a better world. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
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