Technical Support Engineer（LATAM/US）

Binance Bogota, D.C., Capital District, Colombia Technical Support Engineer (LATAM/US) Binance is a leading global blockchain ecosystem that operates the world’s largest cryptocurrency exchange by trading volume and user base. We manage an industry-leading security framework, user fund transparency, trading engine speed, deep liquidity, and an extensive portfolio of digital‑asset products. Our offerings span trading, finance, education, research, payments, institutional services, Web3 features, and more—building an inclusive financial ecosystem that advances the freedom of money and improves financial access worldwide. As a Tier 3 Technical Support Engineer, you will resolve complex technical issues while closely collaborating with backend development teams. Your core focus will be expert-level troubleshooting, coupled with opportunities to engage in backend tasks involving Java, Spring Boot microservices, APIs, and blockchain technologies. Responsibilities Provide advanced (Tier 3) technical support, ensuring rapid issue identification, resolution, and escalation when required. Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code‑level and system‑level issues. Design, develop, and maintain internal automation tools to optimise workflow and reduce manual processes. Build dashboards and monitoring solutions to track system performance and incident trends. Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. Document troubleshooting processes, root‑cause analyses, and best practices for the internal knowledge base. Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure. Requirements Bachelor’s degree in Computer Science, Software Engineering, or a related field. 5–15 years of experience in technical support, DevOps, or backend engineering for large‑scale systems. Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. Hands‑on experience with Linux, Kubernetes, and CI/CD pipelines. Familiarity with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. Fluent in English and Mandarin, to coordinate with global stakeholders. Preferred Qualifications Background in Java backend development and microservice troubleshooting. Experience in payment systems, fintech, or Web3 infrastructure. Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI‑driven systems. Team Growth Opportunities Be part of a global tech team supporting millions of users. Work at the intersection of engineering, operations, and customer experience. Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full‑stack expertise. Make an impact in the fast‑evolving crypto and Web3 ecosystem. Why Binance Shape the future with the world’s leading blockchain ecosystem. Collaborate with world‑class talent in a user‑centric global organization with a flat structure. Tackle unique, fast‑paced projects with autonomy in an innovative environment. Thrive in a results‑driven workplace with opportunities for career growth and continuous learning. Competitive salary and company benefits. Work‑from‑home arrangement (may vary depending on the work nature of the business team). Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Information Technology and EngineeringIndustry: Technology, Information and Internet #J-18808-Ljbffr