Technical Support Engineer 1
hace 2 minutos
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Technical Support Engineer 1## Technical Support EngineerAs a Cisco Collaboration Engineer at Capgemini Engineering, you will be a key member of our Network Engineering team, supporting and implementing Cisco collaboration solutions for our clients. You will work in a dynamic environment where you can grow your technical expertise while delivering high-quality solutions.**Responsibilities*** Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements* Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers* Understands customers business requirements and aligns to Cisco solutions* Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.* Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding* Inspire customers to take needed actions in their onboarding for success and track long term business outcomes* Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth* Collaborate with peers to share best practices to improve delivery processes and the customer experience* Handover newly onboarded customers to Customer Success team “ready to go,” post activation* Understand and connect customer goals to offer functionality to accelerate customer value* According to the specific needs of customers, can take the initiative to learn, consult, and solve relevant problems for customers* Lead Generation* A good customer service spirit and attitude**Requirements*** Min 1 year to 3 years + working experience in IT industry (Service support) / Customer Success and/or Customer relationship management* Work experience with Cisco related products or Cisco CCNA certification is preferred (Technical knowledge preferred)* Excellent Communication Skills* Presentation and Collaboration skills* Multiple stakeholder management (Candidate should have worked in B2B environment)* Can work independently without supervision, confident customer-facing, can-do attitude / Positive demeanor* Great Team player and flexible* Consultative and Strategic mentality* Skilled in converting goals into actionable plans to meet business objectives* PowerPoint, Excel knowledge and basic reporting skills* Willingness to work in US Shift hours (permanently)Bachelor's Degree (or equivalent) in Engineering or similar technical field**#LI-LG8 #LI-Remote**Experience levelExperienced ProfessionalsLocationBogota#J-18808-Ljbffr
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Technical Support Engineer
hace 4 minutos
WorkFromHome, Colombia Recooty A tiempo completoWe have currently 1 technical support engineer in the office in Manizales, Colombia. Because of the business expansion and growing partner network in LATAM (Colombia, Bolivia and Peru) and the Caribbean (Curaçao) we are looking for an additional Technical Support Engineer. The ideal candidate has good English reading, speaking and writing skills. Experience...
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Technical Support engineer
hace 4 minutos
WorkFromHome, Colombia Capgemini A tiempo completoChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Technical Support engineer## Job Description## Your roleAs a Bilingual Technical Support...
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Bilingual Technical Support Engineer – Hybrid Bogotá
hace 3 minutos
WorkFromHome, Colombia Capgemini Engineering A tiempo completoA global engineering services leader is looking for a Bilingual Technical Support Engineer in Colombia. This role focuses on providing exceptional technical support in English and Spanish, solving complex issues while ensuring customer satisfaction. Candidates should have 1-4 years of experience in tech support, strong problem-solving skills, and a...
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Technical Support Engineer
hace 5 minutos
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
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Technical Support Engineer
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WorkFromHome, Colombia The Global Talent Co. A tiempo completoOverview Join to apply for the Technical Support Engineer role at The Global Talent Co. . Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a...
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Technical Support Engineer
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WorkFromHome, Colombia Red Hat, Inc. A tiempo completoTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Remotelocations: Remote Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R- The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! Our...
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Technical Support engineer
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WorkFromHome, Colombia Capgemini Engineering A tiempo completoAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and...
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Remote Technical Support Engineer – DevTools
hace 5 minutos
WorkFromHome, Colombia The Global Talent Co. A tiempo completoA leading technology solutions provider is seeking a Technical Support Engineer who will bridge developers and product innovation. The role involves troubleshooting SDK and API issues, managing inbound support requests, and collaborating closely with engineering teams. Ideal candidates will have over 5 years of technical support experience and strong...
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Tipalti | Technical Support Engineer
hace 5 días
WorkFromHome, Colombia SD Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketship! As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our...
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AI-Enhanced Technical Support Engineer
hace 2 minutos
WorkFromHome, Colombia Crossover A tiempo completoA global technology company is seeking an experienced Technical Support Engineer to enhance AI-driven customer support. You will investigate complex issues that AI systems cannot resolve, leaning on your extensive experience in technical support and mastery of generative AI tools. The position is full-time, based in Colombia, with a compensation of $30...
