Technical Support Engineer
hace 2 semanas
Technical Support Engineer (Remote – Latam) We are looking for a Technical Support Engineer in Latin America . As a Technical Support Engineer, you will act as a key liaison between developers and the platform, helping solve complex technical challenges and enhancing the overall user experience. You will work closely with engineering teams to troubleshoot SDKs, APIs, and other software components while providing timely, high-quality support to customers. This role is ideal for individuals with a strong programming background, a passion for developer tools, and the ability to thrive in a fast‑paced, collaborative environment. You will also contribute to internal knowledge bases, participate in process improvements, and help shape the future of the platform. This fully remote role offers exposure to global clients and cutting‑edge technologies, with opportunities for professional growth and learning. Accountabilities Manage and respond to inbound technical support requests, providing guidance on setup, troubleshooting, and best practices Triage, reproduce, and report product bugs, escalating issues to engineering when needed Collaborate with developers to investigate customer‑reported issues and provide effective resolutions Become a product expert across the platform and SDKs Maintain and contribute to internal documentation, technical guides, and demo materials Curate customer feedback through community channels and open‑source repositories Support team‑wide initiatives, including process improvements and knowledge‑sharing efforts Requirements 5+ years of experience in technical support, developer relations, or a customer‑facing engineering role Strong programming skills in Python and/or JavaScript; experience with Ruby, PHP, or similar languages is a plus Solid understanding of modern software development workflows, including CI/CD, APIs, and microservices Experience with performance monitoring, observability, or error‑tracking platforms Excellent problem‑solving, analytical, and communication skills (written and verbal) Self‑driven, highly organized, and capable of managing multiple tasks in a fast‑paced environment Passion for developer tools, open‑source projects, and improving user experiences through technology Benefits Competitive compensation aligned with top industry standards Fully remote work environment with global team collaboration Paid annual leave (15 days) and flexible work arrangements Opportunities for continuous learning and professional growth Exposure to leading international clients and innovative technologies Supportive and inclusive culture valuing collaboration, growth, and diverse perspectives Additional Info Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: Non‑profit Organizations and Primary and Secondary Education #J-18808-Ljbffr
-
Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
-
Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Red Hat, Inc. A tiempo completoTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Remotelocations: Remote Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R- The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! Our...
-
Tipalti | Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia SD Solutions A tiempo completoOn behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketship! As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our...
-
Remote AI-Enhanced Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Crossover A tiempo completoA remote job platform is seeking a Technical Support Engineer to provide superior customer support by examining complex issues not solvable by AI. This long-term contractor role requires advanced proficiency with generative AI tools and a minimum of three years' experience in technical support. Applicants must be located in North or South America. The...
-
Technical Support Engineer
hace 3 días
WorkFromHome, Colombia Coupa A tiempo completoTechnical Support Engineer - 10886 Coupa Bogota, D.C., Capital District, Colombia Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and...
-
Remote AI-Driven Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoA leading software firm is seeking a Technical Support Engineer to tackle complex support tickets escalated by AI systems. Candidates must have at least 3 years of technical customer support experience and advanced proficiency with generative AI. This full-time role requires immediate productivity across multiple products and offers $60,000 per year along...
-
Hybrid Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Coupa Software A tiempo completoA global enterprise software company is seeking a Technical Support Engineer in Bogotá to provide expert guidance to customers and troubleshoot issues related to their cloud-based platform. The ideal candidate will have over 2 years of experience in technical support, strong communication skills, and knowledge of SQL and Linux. This role requires working...
-
Technical Support Engineer
hace 1 semana
WorkFromHome, Colombia Nue.io A tiempo completoTechnical Support Engineer Bogota, D.C., Capital District, Colombia About Nue.io Nue.io is a next‑generation CPQ and revenue automation platform designed for modern SaaS and subscription‑based businesses. Our mission is simple: empower go‑to‑market teams to move faster, close smarter, and scale with confidence. With an elegant, no‑code interface...
-
Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia NiCE A tiempo completoAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Technical Support Engineer, CX Medellin, ColombiaHybrid...
-
Technical Support Engineer: Salesforce
hace 1 semana
WorkFromHome, Colombia Nue.io A tiempo completoA cutting-edge SaaS company in Bogotá seeks a Technical Support Engineer to provide exceptional customer support. This role entails troubleshooting technical issues, assisting with integrations, and ensuring customer success. Candidates should have experience with Salesforce, document generation tools, and possess strong communication skills in English....
