Technical Support Engineer

Join to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support organizations worldwide. We are dedicated to providing world‑class support and ensuring our clients get the best experience from our platform. Work location is flexible and well qualified home‑based applicants throughout Colombia will be considered to work remotely. What You Will Do Ensure that customers get the maximum value from and easily use our products and subscriptions. Support customers by responding within the designated service‑level agreement to inquiries. Investigate and troubleshoot issues and develop solutions for our customers while understanding their business needs. Exceed customer expectations by providing outstanding customer service and providing regular updates to ensure they are satisfied with our support service. Collaborate with engineers and developers to develop creative solutions for customers, including product fixes. Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain. What You Will Bring 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment. Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred. Exceptional command of English with strong written and oral communication skills. Fundamental understanding of Kubernetes and/or Openshift. Experience with Podman, Docker, Kubernetes, Openshift or a combination of each. Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. Ability to communicate clearly and effectively with customers that have various levels of technical expertise. First‑rate customer service skills; prior help desk experience or customer‑focused experience is preferred. Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred. Experience with non x86_64 architectures (ppc64, s390x, arm) would be beneficial. Some previous software scripting or programming experience would be beneficial. Ability to multitask, prioritize, and work well under pressure. Bachelor's degree or equivalent experience within the enterprise IT sector. A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting. A Red Hat Certified Engineer (RHCE) certification is a strong bonus. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application‑ General inquiries, such as those regarding the status of a job application, will not receive a reply. #J-18808-Ljbffr