Account Executive

SwiftCX - Founding Account Executive SwiftCX is hiring its Founding Account Executive — a sharp, driven builder who’s excited to turn early traction into market momentum. You’ll own the full sales cycle, help shape our go‑to‑market motion, and play a defining role in how we grow and win as a company. We’re a nimble, product‑led SaaS company using AI to help customer support teams deliver better service at lower cost. Trusted by support leaders at fast‑growing companies, SwiftCX builds intelligent support tools that teams actually want to use — powerful, fast, and easy. This is an incredible opportunity for a high‑performing seller who loves to create, experiment, and build repeatable success from the ground up. WHAT YOU'LL DO Own the Full Sales Cycle Lead deals from first conversation to close — prospecting, qualifying, demoing, and negotiating directly with decision‑makers. Take ownership of your pipeline and build momentum through both outbound and inbound channels. Refine and test messaging that resonates with support and operations leaders across industries. Build and Scale the Sales Engine Develop creative ways to source and engage new leads — from outbound sequences to partner introductions. Shape our early playbooks around ICP, qualification, and outreach strategy. Help define key metrics for forecasting and performance as we grow the team. Work hand‑in‑hand with marketing to align campaigns and generate demand. Partner with customer success to ensure smooth onboarding and expansion opportunities. Share real‑time customer feedback to help guide product development and strategy. Be a Builder Bring curiosity, resourcefulness, and creativity to every part of the process. Introduce efficiency into how you work — whether through automation, systems, or process improvements. Help shape the foundation of our sales culture and future team. WHAT WE'RE LOOKING FOR 3–6 years of SaaS sales experience , ideally selling to SMB and mid‑market customers. A proven track record of closing new business and exceeding quota. Experience as an early sales hire or working in a high‑growth, startup environment. Strength in both hunting and closing — you enjoy creating opportunities as much as you enjoy winning them. Familiarity with CX or support software (e.g., Zendesk, Intercom, Freshdesk, Gorgias, Kustomer) is a major plus. Excellent communication and storytelling — you make complex solutions clear and compelling. A builder’s mindset — you’re comfortable iterating fast, trying new approaches, and creating structure where it doesn’t yet exist. Bonus: established personal network of CX / Customer Service leaders WHY THIS ROLE IS SPECIAL You’ll be part of the core founding team helping define our growth story. You’ll have ownership and autonomy to shape your approach, your tools, and your playbook. You’ll partner directly with the founder to design and evolve SwiftCX’s go‑to‑market strategy. You’ll join at the perfect time: early enough to have outsized impact , with proven traction and happy customers already in place. WHAT YOU'LL GET Competitive base with sizable commission potential. A chance to join a VC‑backed startup as the first sales hire and help shape the future of the company. High ownership and visibility — your work will directly impact our brand, growth, and bottom line. A supportive, fast‑moving team with deep experience in CX and SaaS. Flexibility to work remotely, with opportunities to collaborate in person when it matters most. Location: Bogotá, D.C., Capital District, Colombia. #J-18808-Ljbffr