Technical Customer Support Specialist
hace 1 semana
Elsevier Bogota, D.C., Capital District, Colombia Technical Customer Support Specialist I Join Elsevier’s remote Product Support team in Colombia as a Technical Customer Support Specialist I. The role supports users of Interfolio’s Faculty Information System, Pure, Web Profiles, and related tools, providing expertise, troubleshooting, and proactive process improvement. About the Team and Role Interfolio operates the first holistic faculty information system to support the full lifecycle of faculty work. As part of the Services team, you will support our users and clients by answering questions related to our products, educating them to become better users, solving problems, and acting as an ambassador for clients, driving product change based on feedback. Responsibilities Provide expert assistance to clients by addressing and resolving inbound support inquiries through email and occasional Teams meetings, while meeting defined SLAs. Proactively identify blockers and coordinate cross‑team resolution with an eye to client deadlines. Offer clients guidance on best practices and update help documentation and training materials as needed. Develop an understanding of the suite of products such as Interfolio’s Faculty Information System, Pure, and Web Profiles. Support internal and external client project managers to ensure timely delivery of implementation where required. Build and foster strong relationships with technical and non‑technical staff at client institutions. Identify and act on opportunities for improvement to advance business goals. Perform root‑cause analysis on support tickets. Additionally, experience with ETL services, Business Intelligence tools (Tableau, Sisense, Microstrategy, Qlik, DataStudio), and Python is highly valued. Requirements Bachelor’s degree in Computer Science or related field. 2+ years of database knowledge (Postgres, MySQL, Snowflake). Excellent communication skills to explain technical concepts to non‑technical users. Understanding of internet protocols and related technologies (XML, HTTP, SFTP, REST, SOAP). Proficiency in SQL and experience with relational databases or cloud‑based data warehouses. Familiarity with Postman/APIs and API management. Experience with data integration projects and programming in a high‑level language. Strong problem‑solving abilities and customer‑focused mindset. Experience working in an Agile environment. Benefits Private Medical/Dental Plan Savings Fund Life Insurance Meal/Grocery Voucher Workplace Settings This role is ideal for professionals who thrive in a home‑based environment and enjoy helping customers resolve issues efficiently and empathetically. We promote a healthy work/life balance across the organisation and offer wellbeing initiatives, shared parental leave, study assistance and sabbaticals. Location Remote, Colombia. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Information Services Salary COP 1,479,000.00 ‑ COP 1,560,000.00 #J-18808-Ljbffr
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Remote Technical Support Specialist – SaaS
hace 1 semana
WorkFromHome, Colombia Kojo A tiempo completoA leading construction technology company is seeking a Technical Support Specialist to handle Tier 1 and 2 customer support inquiries. You will work closely with various teams to ensure customer satisfaction and provide world-class service. The ideal candidate has substantial customer service experience and a solid background in troubleshooting technical...
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Customer Support Specialist
hace 1 semana
WorkFromHome, Colombia Nespresso A tiempo completoAbout ID90 Travel Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel needs....
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Technical Customer Support Engineer — Data
hace 1 semana
WorkFromHome, Colombia LexisNexis Risk Solutions A tiempo completoA leading analytics provider is seeking a Technical Customer Support Specialist I for a remote position in Colombia. The role involves providing expert support to clients, identifying technical issues, and fostering relationships. Candidates should have a Bachelor's degree in Computer Science and database knowledge. The company offers a healthy work/life...
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Senior Technical Support Specialist
hace 5 días
WorkFromHome, Colombia Enzo A tiempo completoJoin to apply for the Senior Technical Support Specialist role at Enzo We’re seeking an experienced Tier 2 Technical Support Specialist to provide compliance and activation support for eCommerce merchants. In this role, you’ll troubleshoot issues, guide customers through requirements, coordinate activations with external vendors, and ensure every...
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Technical Support Specialist
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WorkFromHome, Colombia Kojo A tiempo completoJoin to apply for the Technical Support Specialist role at Kojo Get AI-powered advice on this job and more exclusive features. This range is provided by Kojo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25,000.00/yr - $40,000.00/yr About Kojo It's time to build. Whether it's creating...
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Remote Technical Support Specialist SaaS
hace 1 semana
WorkFromHome, Colombia Medium A tiempo completoA global tech company based in Colombia is seeking a customer support specialist to provide exceptional assistance on its products. The ideal candidate will be fluent in English and have experience in tech or SaaS environments. This is a fully remote position, offering flexibility in working hours and opportunities for professional development....
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Customer Support Specialist
hace 2 días
WorkFromHome, Colombia Allego A tiempo completoAllego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the...
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Customer Support Specialist
hace 2 semanas
WorkFromHome, Colombia HubSpot A tiempo completoCustomer Support Specialist Your CV must be submitted in English in order to be considered. We are open to candidates living anywhere in Colombia – all we ask is a stable internet connection. Overview As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers across all product lines and all customer channels. You...
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Remote Technical Support Engineer
hace 1 semana
WorkFromHome, Colombia Kyndryl A tiempo completoA global technology services provider in Bogotá seeks a Technical Support specialist to troubleshoot and resolve complex issues with equipment and software. You will be responsible for ensuring excellent customer service and efficient resolution of problems, while also performing technical installations and training. The ideal candidate will have 0-3 years...
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Remote Technical Support Specialist – Faculty Tools
hace 1 semana
WorkFromHome, Colombia Elsevier A tiempo completoA leading information services company is looking for a Technical Customer Support Specialist I in Colombia. You will be responsible for providing expert assistance to clients, resolving support inquiries, and identifying opportunities for process improvement. Candidates should have a Bachelor's degree in Computer Science and 2+ years of database knowledge....
