Customer Support Specialist

Customer Support Specialist Your CV must be submitted in English in order to be considered. We are open to candidates living anywhere in Colombia – all we ask is a stable internet connection. Overview As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers across all product lines and all customer channels. You will partner with our customers to resolve issues, help them build familiarity with, and effectively use a variety of tools within Hub. In This Role, You Will Communicate with customers via phone, live chat, and e‑mail to effectively resolve issues and adapt to fluctuations in inquiry volume. Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and get customers back on track as quickly as possible. Identify and diagnose software issues to improve the product experience for our customers. Utilize internal resources and tools to learn and adapt to a growing product and fast‑changing industry. Use business acumen in customer interactions to proactively identify opportunities to grow their business, convert those opportunities into leads for Sales, and grow the customer’s HubSpot usage. Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, keeping the overall HubSpot experience in mind. Collaborate with teams such as Customer Success and Product to retain and grow customers on our platform. Be a role model and trusted advisor by showcasing HubSpot values and a customer‑centric approach in every interaction. We Are Looking For People Who Are fluent in English and Spanish. Are self‑motivated, curious, and eager to learn with a growth mindset. Are performance‑oriented and demonstrate a strong customer‑first mentality by providing high‑quality service consistently. Thrive in a dynamic, collaborative environment, comfortable with change and ambiguity, and can work autonomously while using good judgment for customer. Seek regular feedback and coaching to develop competencies relevant for success in the role. Understand and utilize documented knowledge and current technologies to provide best‑in‑class support. Are motivated to build technical skills and acquire in‑depth product knowledge. Embody HubSpot’s HEART values and contribute to company culture. Work varied weekday shifts from 7:00 AM to 8:00 PM Colombian time, with possible weekend shifts; overtime and holiday shifts are optional and may change based on business needs. What Onboarding Looks Like First 5 days: Get to know HubSpot culture, environment, and tools; set up accounts and learn about the workplace. 30 days: Learn how the support team operates; practice and real customer cases; sharpen troubleshooting skills; meet teammates and leads. 90 days: Deepen expertise and learn about all communication channels. 180 days and beyond: You’re ready to fly on your own; continued support but you shine with independence. Skills And Experience Motivated by customer‑facing interaction; eager to help enthusiastic users. Curious about technical deep dives and troubleshooting; enjoy discovering solutions. Solid communication and writing skills; quick, clear, concise, and friendly. Strong time management and organization to handle many moving parts. Desire to learn and grow; open to constant change and growth. Basic Internet and information technology knowledge; comfortable with online tools like Google Suite, JIRA, Chrome developer tools. We are currently looking to fill roles for March and April 2026. Application Process Submit your application with a CV in English. If you need accommodations or assistance due to a disability, please reach out using the form on HubSpot’s career page. HubSpot is an equal opportunity employer. We value flexibility and connection. If you are joining an engineering or product team, you may attend regional office onboarding and events to build relationships. Massachusetts applicants: It is unlawful to require a lie detector test. For Germany and India applicants, refer to HubSpot’s diversity and equal opportunity policies. EEO Statement HubSpot is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. #J-18808-Ljbffr