Customer Support Specialist
hace 1 semana
About ID90 Travel Did you know that one of the privileges of working for an airline is being able to fly around the world for free? Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines. We've also become the leading one-stop comprehensive solution for airline employee travel needs. This includes providing them with exclusive rates on hotels, cruises, rental cars and more. What does a Customer Support Specialist do? A Customer Support Specialist offers guidance and processes complaints and issues related to platform/app usage or products. Customer Support Specialist responsibilities include resolving customer queries and recommending solutions to enhance customer's experience. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. Ultimately, this role will help establish our reputation as a company that offers excellent customer support during all interactions. Duties / Responsibilities Identifies customer’s needs and ensures that appropriate actions are taken to resolve customers’ problems and concerns Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments Works alongside a team of CS specialists, other company areas and service providers to pass on or receive information regarding customer needs Conducts surveys to get customer’s feedback Analyzes and reports product malfunctions to technical department Shares customer’s requests and effective workarounds with team members Gathers customer feedback and shares with our Product, Sales and Marketing teams Assists junior Customer Support Representatives Meet and exceed monthly customer support goals Required Skills / Abilities Excellent communication skills including active listening Service-oriented and problem-solving skills Patient when handling tough cases Autonomy / Self-motivation Good understanding of basic computer skills with the ability to learn new software Willingness to learn new products, services, or new procedures Excellent interpersonal skills Qualifications and Experience Required Customer service experience Proficiency in the English Language (C1) Desired English Language teacher degree, English translator degree or equivalent Tourism degree Bilingual or abroad work experience Experience in the tourism/airline/e-commerce industry is a plus Experience using help desk software and remote support tools Experience in remote work positions Special Requirements Prolonged periods sitting at a desk and working on a computer Home Internet connection (50mb minimum) Possibility of WFH in a silent space Availability to work during the weekends What do we offer? A 35-hour/week position Paid time off Hybrid work schedule Friendly staff and an international team of people learning from one another A competitive salary and great benefits Travel discounts & credits #J-18808-Ljbffr
-
Spanish Speaking Customer Support Specialist
hace 4 días
WorkFromHome, Colombia TalentPop App A tiempo completoSpanish Speaking Customer Support Specialist Join to apply for the Spanish Speaking Customer Support Specialist role at TalentPop App . Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're...
-
Spanish Speaking Customer Support Specialist
hace 4 días
WorkFromHome, Colombia TalentPop App A tiempo completoSpanish Speaking Customer Support Specialist Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home. Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast‑paced, remote‑first team that values growth, communication, and...
-
Spanish Speaking Customer Support Specialist
hace 4 días
WorkFromHome, Colombia TalentPop App A tiempo completoSpanish Speaking Customer Support Specialist Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you’re looking to join a fast‑paced, remote‑first team that values growth, communication, and...
-
Customer Support Specialist
hace 2 días
WorkFromHome, Colombia Allego A tiempo completoAllego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the...
-
Spanish Speaking Customer Support Specialist
hace 4 días
WorkFromHome, Colombia TalentPop App A tiempo completoSpanish Speaking Customer Support Specialist Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast‑paced, remote‑first team that values growth, communication, and...
-
Customer Support Specialist
hace 2 semanas
WorkFromHome, Colombia HubSpot A tiempo completoCustomer Support Specialist Your CV must be submitted in English in order to be considered. We are open to candidates living anywhere in Colombia – all we ask is a stable internet connection. Overview As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers across all product lines and all customer channels. You...
-
Spanish Speaking Customer Support Specialist
hace 3 días
WorkFromHome, Colombia TalentPop App A tiempo completoNow Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you....
-
Spanish Speaking Customer Support Specialist
hace 4 días
WorkFromHome, Colombia TalentPop App A tiempo completoSpanish Speaking Customer Support Specialist Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you’re looking to join a fast‑paced, remote‑first team that values growth, communication, and customer satisfaction, this opportunity is for you. What You’ll Be Doing As a Customer...
-
Spanish Speaking Customer Support Specialist
hace 3 días
WorkFromHome, Colombia TalentPop App A tiempo completoSpanish Speaking Customer Support Specialist Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you. What You’ll Be Doing As a Customer Support...
-
Spanish Speaking Customer Support Specialist
hace 4 días
WorkFromHome, Colombia TalentPop App A tiempo completoNow Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you’re looking to join a fast‑paced, remote‑first team that values growth, communication, and customer satisfaction, this opportunity is for...
