Customer Experience

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. github With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the caso team. Join us and transform the lives of patients while transforming you career. Customer Experience & Order-to-Cash Strategy Realization Sr. Manager What you will do Let’s do this. Let’s change the world. In this vital role you will design and implement an Order to Cash (OTC) and customer experience strategy that integrates organization, processes, technology, and data. Your goal is to ensure Amgen delivers a differentiated, scalable, and cost-effective customer experience. Based in Amgen Colombia, this role collaborates with global teams and cross‑functional stakeholders to drive service excellence and continuous improvement. Responsibilities include ensuring consistent service delivery, supporting the SAP S4 Hana transition, and aligning operations with enterprise strategic goals while fostering innovation and scalability across regions. As a cultural ambassador, you will exemplify Amgen’s Values and Leadership Behaviors, promoting an empowered, high‑performing environment where purpose and performance align. Key Responsibilities Advance the CX & OTC Strategy: Guide a high‑performing team to deliver 七星 customer experience through optimized processes, enhanced digital systems, and data‑driven insights. Lead Digital & Process Transformation: Drive SAP S4 Hana transition. Drive modernization that elevates service quality, expands automation, and scales digital capabilities. Serve as the OTC SME across key programs. Optimize Fit‑for‑Purpose OTC Platforms: Shape strategies for SAP, EDI, Salesforce, AI, and other systems through proactive improvements and cross‑functional collaboration. Enable Insight‑Driven Decisions: Provide actionable KPIs that inform business reviews, strengthen performance, and support strategic priorities. Strengthen Collaboration: Partner with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points. Champion Culture & Innovation: Model our Values and GCX‑OTC culture while anticipating and adopting emerging digital and customer experience trends. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications. Basic Qualifications Master’s degree and 4 years of Business Transformation, Strategy Consulting, or Customer Experience & Order-to-Cash Strategy experience Or Bachelor’s degree and 6 years of Business Transformation, Strategy Consulting, or Customer Experience & Order-to-Cash Strategy experience 10+ years leading global supply chain, customer service, and digital systems, driving transformation and operational excellence. 7+ years of proven people leadership, building and sustaining high‑performing również. 5+ years collaborating across regions, time zones, and cultures in complex global environments. Strong expertise in SAP S4 Hana (OTC) , Salesforce , and end‑to‑end Order-to-Cash processes ; skilled in digital supply chain technologies and integration. Advanced English proficiency. Core Competencies Strategic Leadership & Transformation: Anticipates trends and leads initiatives that improve efficiency and customer experience. Results Orientation: Consistently delivers measurable outcomes in dynamic environments. Analytical & Data Storytelling: Converts complex data into actionable strategies. Collaboration & Influence: Builds strong relationships and aligns teams, vendors, and customers. Tech-Forward & Data-Driven: Leverages analytics and digital tools for agile decision‑making and process optimization. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well‑being. From amber our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, score, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr