Customer Experience Associate

hace 5 días

Colombia TourHero A tiempo completo

**Responsibilities**:

- Plan trips with customers and provide ongoing support and assistance throughout the process of the trip being launched until post trip.
- Proactively address and resolve any issues or challenges that may arise before the tour to ensure a delightful experience for our guests
- Respond to and provide recommendations to customers regarding any changes or requests they may have
- Receive and handle customer feedback, actively participating in complaint management
- Collaborate closely with various teams within the company to ensure the best possible trip experience for our guests
- Work within the team to manage tasks that relate to the customers experience

**Requirements**:
**Requirements**:

- 2 to 5 years of experience in a similar role, bonus if from the travel industry
- Excellent English communication skills, both verbal and written
- Strong attention to detail, with a proactive and customer focussed approach
- Ownership mindset and ability to take responsibility for ensuring customer satisfaction
- Project management experience, with the ability to think through complex problems, prioritize tasks, and understand the consequences of actions on other parts of the project
- The ability to plan forward and follow through on this plan is going to be key
- Customer-focused mindset, demonstrating empathy and understanding of customer needs and issues and actively working to resolve them
- Lateral thinking skills to identify problems and solutions from different perspectives and analyze situations to understand the implications of different approaches
- Proficiency in data/information management, including the ability to analyze and present data effectively, sort information, and utilize financial data to inform decision-making
- Based in Bogota and available to work from the office

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