Consultant, Learning

hace 3 semanas

Bogotá, Colombia TeleTech Holdings, Inc. A tiempo completo

Consultant, Learning & Development

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning & Development Consultant working remotely in Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Are you looking for a fast-paced role? Are you detail-oriented, analytical, and comfortable working across multiple teams? You’ll be responsible for maximizing representatives’ effectiveness, ensuring representatives have a thorough knowledge of products & services, and providing positive customer experiences to the customer base.

You'll report to the Director of Learning & Development. We are looking for a customer-obsessed, driven, and creative individual to work with our team.

During a Typical Day, You’ll

  1. Develop and Implement Training Programs: Design, create, and deliver comprehensive training programs for existing sales team members, focusing on product knowledge, sales strategies, sales tools, and soft skills.
  2. Content Creation and Management: Produce and manage sales enablement content, including playbooks, training materials, and sales guides, ensuring that all content is up-to-date and easily accessible.
  3. Performance Analysis and Reporting: Monitor and analyze sales performance metrics to identify areas for improvement and provide actionable insights to sales leadership.
  4. Collaboration with Sales and Marketing: Work closely with sales and marketing teams to ensure alignment of strategies, messaging, and goals. Coordinate the creation of sales collateral and campaigns.
  5. Sales Support: Provide support to sales team members, helping them develop their skills and achieve their individual and team targets, inclusive of supporting new logo deals and embedded base clients growth.
  6. Sales Onboarding: Oversee the onboarding process for new sales hires, ensuring they are fully equipped and prepared to start selling effectively from day one.

What You Bring to the Role

  • 2+ years experience in a training environment, methods and procedures documentation and development.
  • Excellent presentation skills (oral and written), as well as the ability to motivate, teach and inspire staff.
  • Ability to develop training and methodology programs that are unique to the organization’s goals, values, and mission statement. Familiarity with Adult Learning Theory.
  • Ability to handle multiple projects and prioritize.

What You Can Expect

  • Supportive of your career and professional development.
  • An inclusive culture and community minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits.
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Visit for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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