HR Generalist Manager for North America

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. Iron Mountain is seeking an experienced bilingual HR Generalist Manager to join our Service Delivery Hub team. In this role, you will be responsible for leading and developing a high-performing HR Generalist team to deliver effective and efficient Human Resources support across North America (NA) and Latin America (LATAM). This leader will be a key player within the Service Delivery Hub, ensuring seamless, high-quality HR support for employees and managers across the U.S., Canada, Puerto Rico, Mexico, Brazil, Colombia, Argentina, Peru, and Chile. What You’ll Do (Core Responsibilities) Lead, retain, and develop a customer-oriented team, fostering a culture of accountability to deliver timely, quality services that meet or exceed Service Level Agreements (SLAs). Manage operational performance against established metrics, utilizing case management functionality, and collaborating with our Business Process Outsourcing (BPO) partner to ensure optimal service delivery. Partner with Human Resources Business Partners (HRBPs) and Centers of Excellence (COEs) to execute programs, plans, and policies, ensuring team compliance with all local labor laws, regulations, and organizational standards. Understand fully the functionality of case management to ensure optimal performance by both internal and external teams (3rd party vendor). Interface with Regional HR Business Partners, Global HR Business Partners, and COEs. Serve as an escalation point. Manage change control process / governance. What You’ll Bring (Skills & Qualifications) Ten (10) years or more of progressive experience in Human Resources, with working knowledge of supporting HR business processes within a shared service environment. Strong knowledge of HR service delivery models and a proven ability to monitor and improve SLAs and Key Performance Indicators (KPIs). Proven ability to manage and develop people for five (5) to eight (8) years, build strong stakeholder partnerships, and demonstrate exceptional conflict resolution skills in fast‑paced, complex environments. 1-2 years’ working experience managing supplier relationships and holding suppliers accountable for achieving agreed performance levels. Bachelor’s degree (required) and strong English and Spanish language proficiency; working knowledge of Brazilian Portuguese is a plus. What We Offer (Benefits) Flexible work options (remote work is an option) to support work‑life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Ready to lead a crucial part of our HR Service Delivery team? Apply now to shape the employee experience across the Americas If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE . Requisition: J #J-18808-Ljbffr