Employee Relations Specialist North America

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Job Summary Iron Mountain is seeking an experienced Employee Relations Specialist North America to join our Human Resources (HR) team. In this role, you will be responsible for providing professional, expert advice and execution on Employee and/or Labor Relations matters across North America. This role is essential for driving consistency in the application of policies and procedures while managing multiple employee relations cases from initiation through to resolution. This is a remote, work-from-home opportunity, and bilingual proficiency in English is required. Spanish intermediate level is also required. What You’ll Do (Core Responsibilities) Manage and document Tier 3 Employee Relations cases, utilizing a Case Management tool to drive cases to resolution, escalating to internal Legal function or external legal providers as necessary. Consult with people managers to provide guidance on day-to-day employee issues, and respond to complex inquiries covering disciplinary action, performance management, policy breach, and internal investigations. Ensure compliance by investigating Ethics Line reports and collaborating with third-party providers on unemployment claim inquiries to uphold organizational standards and regulatory requirements. What You’ll Bring (Skills & Qualifications) 5+ years of progressive experience in Human Resources (HR) with demonstrated functional knowledge and expertise in Employee Relations. Strong knowledge of Employee Relations principles, labor laws, and case management best practices, with experience supporting North America. Proven ability in sound decision-making, root cause analysis, and problem-solving, particularly in high‑pressure, fast‑paced environments. Bachelor's degree and fluency in both English and Spanish is mandatory for this role. What We Offer (Benefits) Competitive compensation aligned with your experience. Flexible work options /alternative work options to support work‑life balance, as this is a remote opportunity. Opportunities for continuous learning and professional growth within an ever‑evolving global organization. If you are a motivated and experienced Employee Relations professional ready to drive impact in a global organization, apply today to join the Iron Mountain team Category: Human Resources Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J #J-18808-Ljbffr