Customer Service Agent
hace 2 semanas
Colombia, Bogota / Full-time: Remote / Customer Support
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities:- As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls.
- Independently provide accurate information to resolve problems/issues that arise.
- Continuously educate oneself with up-to-date and relevant information to support customer service operations.
- Escalate issues to your team leader, managers, and other departments as required.
- Adhere to the Quality Assurance standards set.
- Comply with the schedule set by the Team Leader.
- Assist in the preparation of other processes as assigned/required by the Team Leader.
- Display a good team working attitude and behavior within the team and other departments in the company.
- 2-3 years experience in frontline customer support, preferably in the financial or service industry.
- Passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience.
- Adaptable and resilient, able to operate in a quickly changing environment.
- Great at multitasking, prioritizing, and managing time effectively.
- Must have a fast internet connection (at least 5mbps broadband internet connection).
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage.
- Ability to work flexible hours and shifts (including night shifts, weekends, and Public Holidays).
- Fluency in Spanish is required to coordinate with overseas partners and stakeholders.
• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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