Customer Support Agent

hace 2 semanas


Bogotá, Colombia BruntWork A tiempo completo
Job Description

This is a remote position.

Schedule:

Full-time, Friday-Tuesday 7 AM - 12 PM MST 
Client Timezone: MST (Mountain Standard Time)

Client Overview
Join a thriving appliance repair company dedicated to delivering exceptional service to customers throughout the Phoenix area. This rapidly growing business is seeking talented individuals to enhance their customer experience and support their continued expansion. Be part of a dynamic team that values professionalism, efficiency, and a commitment to excellence.

Job Description
As a Customer Support Agent, you will be the friendly voice that greets customers and guides them through the service process. Your ability to multitask and think quickly will ensure every call is handled efficiently, contributing to the company’s success. This role is pivotal in capturing customer needs, scheduling appointments, and providing outstanding support throughout the customer journey.

Responsibilities
  • Warmly greet customers and actively listen to their service requests
  • Accurately capture customer information and details of their appliance repair needs
  • Utilize the dispatch system to seamlessly schedule service appointments based on technician availability
  • Provide clear communication to customers regarding appointment times and any scheduling updates
  • Address customer inquiries and concerns with patience, understanding, and a solutions-oriented approach
  • Collaborate with the team to ensure smooth operations and consistently deliver exceptional customer experiences
Requirements
  • Excellent verbal communication skills and a friendly, professional demeanor
  • Strong multitasking abilities to manage multiple customer interactions simultaneously
  • Proficiency in using computer systems, software applications, and dispatch tools
  • Problem-solving mindset to effectively address customer concerns and find resolutions
  • Ability to work independently and as part of a cohesive team
  • Commitment to providing outstanding customer service and support


Requirements
Excellent verbal communication skills and a friendly, professional demeanor Strong multitasking abilities to manage multiple customer interactions simultaneously Proficiency in using computer systems, software applications, and dispatch tools Problem-solving mindset to effectively address customer concerns and find resolutions Ability to work independently and as part of a cohesive team Commitment to providing outstanding customer service and support
  • Customer Support Agent

    hace 2 semanas


    Bogotá, Colombia BruntWork A tiempo completo

    This is a remote position. Schedule: Full-time, Friday-Tuesday 7 AM - 12 PM MST  Client Timezone: MST (Mountain Standard Time) Client Overview Join a thriving appliance repair company dedicated to delivering exceptional service to customers throughout the Phoenix area. This rapidly growing business is seeking talented individuals to enhance...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    OverviewAt BruntWork, we are seeking dedicated and proactive customer support agents to deliver exceptional service to our users. As a customer support agent, you will be responsible for handling inbound customer calls, responding to emails, and providing live support through online chat and text messages.


  • Bogotá, Colombia Bruntwork A tiempo completo

    This is a remote position. Schedule : 2 shifts to choose from 1. Sun-Thurs; Sun 10AM-7PM, Mon-Thurs 11AM-8PM or 8AM-5PM Miami, FL Time 2. Tues-Sat; Tue-Fri 11AM-8PM or 8AM-5PM, Sat 10AM-7PM Miami, FL Time Break : 1 hour unpaid break Training : 1-week, 9:30am-6:30pm Miami, FL Time Role Overview : Seeking dedicated and proactive Customer...


  • Ubicación Colombia , Bogotá Peak Support A tiempo completo

    **Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...

  • Customer Support Service

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...


  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Inbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...


  • Bogotá, Bogotá D.E., Colombia Kaizen Gaming Group A tiempo completo

    Kaizen Gaming Group, a leading global GameTech company, operates in 17 markets with 2 brands. Our mission is to provide an exceptional experience for millions of customers worldwide. As a diverse team of over 2,500 Kaizeners from 40+ nationalities across 3 continents, we're proud to be among the Best Workplaces in Europe and certified Great Place to...


  • Bogotá, Bogotá D.E., Colombia Convergys Customer Management A tiempo completo

    Convergys Customer Management busca un profesional experimentado en termografía y con sólidas habilidades comunicativas para desempeñar el rol de Agente Bilingüe. La empresa ofrece una remuneración estimada mensual de $2,400,000, considerando la ubicación y los requisitos del puesto.Resumen de la EmpresaConvergys Customer Management es una empresa...

  • Customer Support Expert

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Expert to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients.


  • Bogotá, Bogotá D.E., Colombia Hireroo A tiempo completo

    About HirerooHireroo is a dynamic organization that values innovation and customer satisfaction. Our mission is to provide exceptional support to our players, ensuring their experience with us is nothing short of remarkable.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Customer Service...

  • Customer Support

    hace 2 meses


    Bogotá, Cundinamarca, Colombia Voltaic Solaire A tiempo completo

    Join Our Team as a Customer Support in Bogota! **Requirements**: Must reside in Bogota. Bilingual proficiency in English. Exceptional oral and written communication skills. Proactive and self-motivated. Ability to manage calendars and schedule appointments efficiently. Experience with bookings and outbound phone calling. Familiarity with CRM...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Title: Customer Support RepresentativeJob Summary:BruntWork is seeking a dedicated and proactive Customer Support Representative to service our users. The ideal candidate is confident in delivering personal, empathetic, and technical customer service through various channels, inbound/outbound emails, inbound/outbound phone calls, and chat/SMS.Key...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    BruntWork is seeking a highly skilled Customer Support Professional to join our team.About the RoleThis is a remote position, and we are looking for someone who can work independently and as part of a team to provide exceptional service to customers.Key ResponsibilitiesRespond to customer inquiries via email, chat, and phone, ensuring a positive customer...


  • Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Overview: Bruntwork is seeking a dedicated Customer Support Specialist to join our team. As a key member of our remote support team, you will play a vital role in ensuring exceptional customer experiences through timely and efficient communication.Estimated Salary: $45,000 - $55,000 per annum, depending on experience.

  • Customer Support Agent

    hace 4 semanas


    Bogotá, Colombia Bruntwork A tiempo completo

    Bogota, DC, co This is a remote position. Schedule: Monday to Friday, Flexible hours between 8 am - 5 pm EST (20 hours per week), with potential to grow into full-time. Client Overview Join a thriving mortgage brokerage and real estate consultancy that’s poised for growth. This dynamic business, led by an experienced mortgage broker, serves...


  • Bogotá, Cundinamarca, Colombia PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...


  • Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Unlock your potential in a dynamic and inclusive international environment at SupportYourApp, a leading Support-as-a-Service company.We offer a range of exciting opportunities for individuals who are passionate about delivering exceptional customer support and technical expertise. As a Customer Support Consultant, you will play a vital role in providing...

  • Customer Service

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia AutoComplete A tiempo completo

    $USD - $600-800/Month DOE Seeking outbound/inbound customer service associate to answer phone calls, assist customers for our exciting 40-person startup company, and handle general data tasks. We have a caring team of experienced advisors that will train you and invest in your personal growth. Customer service via phone experience is required for this...


  • Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    This is a remote position with a competitive salary of $45,000 per year. The schedule offers two shifts to choose from: 1. Sunday through Thursday; 10 AM to 7 PM and 11 AM to 8 PM Miami time. 2. Tuesday through Saturday; 11 AM to 8 PM, 8 AM to 5 PM, and 10 AM to 7 PM Miami time. A 1-hour unpaid break is included.Job OverviewWe are seeking dedicated and...


  • Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

    Unlock Career PotentialWe're seeking a skilled Customer Support Associate to join our mission-driven team at Medtronic. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our customers, ensuring their satisfaction, and addressing their product-related inquiries and concerns.ResponsibilitiesTroubleshoot...