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Director, Sales Operations

hace 2 semanas

Colombia Tbwa ChiatDay Inc A tiempo completo

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Director, Sales Operations

About the Role:

We are seeking a dynamic, results-driven Director, Sales Operations to architect, scale, and optimize our sales operations function. This leader will be instrumental in driving efficiency, streamlining processes, and enabling GTM success through data-driven decision-making, cutting-edge tools, and operational excellence.

As a key strategic partner to Sales, Marketing, and Revenue Strategy & Operations (RSO), this role will be at the forefront of building scalable processes, integrating best-in-class systems, and ensuring our sales organization operates with precision and agility. The ideal candidate brings deep expertise in sales systems, analytics, and process optimization, combined with a hands-on, strategic mindset to drive sustainable growth and operational scalability.

What You'll Do:

  • Provide strategic leadership and operational oversight for the sales operations function, ensuring alignment with overall company goals and GTM strategy.
  • Collaborate effectively across key departments, including Legal, Engineering, and Finance to enhance efficiency and drive seamless execution across teams.
  • Develop and execute scalable processes for sales forecasting, territory planning, pipeline management, quota setting, and performance measurement.
  • Collaborate with Sales and Marketing leadership to define priorities and improve efficiencies toward revenue growth.
  • Design and implement scalable processes to improve sales efficiency and reduce friction throughout the sales cycle.
Sales Process Optimization
  • Develop best practices for lead management, pipeline management, forecasting, and reporting.
  • Identify bottlenecks and collaborate with stakeholders to implement solutions that enhance deal velocity and close rates.
Technical Systems and Architecture
  • Serve as the lead Salesforce architect, ensuring that the CRM system is optimized to support sales workflows.
  • Design and implement scalable system architectures and integrations that meet the demands of a growing business.
  • Lead the evaluation, implementation, and optimization of Sales specific GTM tools.
Cross-Functional Collaboration
  • Act as a trusted advisor to the CRO providing strategic insights to drive operational excellence.
  • Partner closely with the VP of Customer Success to align Sales Ops strategies with post-sale customer engagement.
  • Collaborate with HR to support hiring, onboarding, and training programs for the sales team.
Governance & Scalability
  • Own and maintain the integrity and quality of sales data for reporting and forecasting.
  • Implement governance frameworks for tools, processes, and spend to ensure operational efficiency and budget discipline.

The Right Fit:

  • Experience : 10+ years in sales operations, with 5+ years in leadership positions, preferably in B2B SaaS or cloud storage.
  • Salesforce Administration: Expertise in Salesforce administration and technical architecture.
  • Leadership : Exceptional leadership and team-building skills.
  • Analytical: Deep understanding of scalable sales processes, forecasting, and data-driven decision-making.
  • Collaboration and Communication: Strong cross-functional collaboration skills.

Bonus Points For:

  • Experience in a SaaS or cloud-based technology company.
  • Familiarity with marketing automation tools and sales engagement platforms.

At Backblaze, we value being fair and good to our customers, partners, and employees. That's why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

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