Service Desk Analyst L1

Job Summary The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming...

Job Summary: The Trilingual SD Analyst Level I is the primary contact for users reaching the IT Service Desk. This role involves handling incoming calls, logging information, troubleshooting basic issues related to software, hardware, network, and telecommunications systems, and offering basic desktop support. The analyst escalates unresolved problems to...

About the JobWe are seeking a skilled Senior Helpdesk Analyst to join our team. As a member of our IT Service Desk, you will be responsible for providing technical support and customer service to our clients.ResponsibilitiesTechnical Support: Provide technical assistance to clients via phone, chat, and email.Issue Resolution: Resolve tier 1 requests using a...

About the RoleWe are seeking an experienced Customer Service Representative L1 to join our team as a technical support specialist. The successful candidate will be responsible for handling incoming calls, emails, and chats from customers, resolving their technical issues, and providing them with a positive experience.To excel in this role, you will need to...

Role SummaryThe Service Desk Analyst L1 will serve as the primary point of contact for users, resolving technical issues and providing high-quality support services. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional customer experiences.Main ResponsibilitiesTroubleshooting: Identify and resolve...

**Calificaciones**:- Se requiere diploma de escuela secundaria o equivalente.- Certificaciones técnicas o cursos en soporte IT son una ventaja.- Mínimo de 1 año de experiência en servicios al cliente.Se valora la experiência en áreas de IT.- Comprensión básica de sistemas IT, hardware y software.- Familiaridad con sistemas operativos comunes...

Job DescriptionAuxis LLC is seeking a skilled Senior Helpdesk Analyst to join our team. As a member of our IT Service Desk, you will be responsible for providing technical support and customer service to our clients.About the RoleIn this role, you will be responsible for providing exceptional customer service and technical support to our clients. You will...

Job DescriptionAuxis seeks a highly skilled and motivated Service Desk Analyst L1 to join our team. The successful candidate will be responsible for troubleshooting technical issues, managing incidents, and providing exceptional customer support.Main ResponsibilitiesTechnical Support: Provide technical support to users via phone, email, and other...

Job Description:Auxis LLC is looking for a dedicated Business Support Analyst to provide professional business and customer service support to our clients. The successful candidate will work closely with the customer service team to deliver high-quality support, ensuring that customers receive the best possible experience. This is an excellent opportunity...

Job OverviewAuxis LLC is seeking a highly skilled Senior Helpdesk Analyst to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.About the RoleThe Senior Helpdesk Analyst serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest...

Job Summary The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. Responsibilities Answer customer calls regarding client...

As an IT Help Desk Agent, your primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure....

Job Summary The Care Center Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.This role will provide direct support for all inbound calls, emails,...

Job Summary The Care Center Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. This role will provide direct support for all inbound calls,...

Solicitamos analista Help Desk IT que brinde una asesoría, soporte y solución de primer nível sobre los incidentes y requerimientos.Alguna de las actividades a desarrollar son las siguientes:*Interactuar con el usuario informático para recibir las diferentes solicitudes.- Recibir, registrar, y documentar cada llamada y/o contacto según el proceso...

Job Description We are seeking a skilled programmer who specializes in Microsoft programming languages and will be an integral part of our client's team, responsible for developing custom apps for internal process improvements and customer-facing interfaces. The ideal candidate will have extensive knowledge and experience with Windows 10/11, both as a user...

Job DescriptionThe Quality Assurance Monitor plays a vital role in ensuring the delivery of high-quality customer service by evaluating and improving the performance and efficiency of call center representatives. As part of our motivated and ambitious team in Barranquilla, Colombia, you will be responsible for monitoring call interactions, assessing...

Job Summary The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. Responsibilities Answer customer calls regarding client...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming...

Job Summary The Senior Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming...

Job Summary: The Jr Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: -...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

Job Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...

Job Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...

**Job Summary** The Scheduling Coordinator is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Scheduling Coordinator must monitor client sessions to ensure they arrive on time. They also need to help promote the renewals of current customers. The Scheduling...

**Help Desk Agent Job Description** **Job Objective**: Provide technical support and assistance to end-users, acting as the first point of contact for IT-related queries and issues. This role is crucial in ensuring the proper functioning of computer systems, software, hardware, and network infrastructure by delivering efficient solutions and high-quality...

Job Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone...

Job Summary: The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Answer customer calls regarding...

Job Summary: **Responsibilities**: - Manage and organize the Incident and Request Queue for Auxis clients, ensuring tickets are assigned correctly. - Serve as the initial point of contact for customers and provide solutions to their issues. - Escalate unresolved queries to the next level of support as needed. - Guide customers through troubleshooting...

Current job opportunities are posted here as they become available. At CRG we are looking for an IT Help Desk Agent, either at Barranquilla or Bogota. The primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a...