Service Desk Agent
hace 2 semanas
CTG Latam continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers efficient, timely, resourceful, accurate problem resolution. We are currently seeking a talented and knowledgeable IT Technical Support. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible. This position requires someone who is prepared, organized and documents their work in order to be successful. Works closely with all levels of staff. Responsibilities Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy) Perform creation and termination of user accounts Perform other responsibilities as assigned Duties Receive telephone inquiries regarding problems, log the problem, provide solutions and assistance when possible; otherwise, forward to the appropriate people for resolution and provide timely feedback to the user regarding status Prioritize users inquiries based on the level of severity Interface with other IS personnel to determine exact nature of problem and implement procedures for users Document problems and correct procedures Coordinate resolutions with Level 2 personnel as well as outside vendors or service companies Assist in the set up of user profiles and configuration of PCs, and administration of the network and applications (i.e., Taleo, Intranet, JD Edwards, E-mail, CRM, Salesforce) Perform system administration on all company applications Contact, schedule, and follow up with vendors for service calls and support Perform other duties as required to fulfill responsibilities Qualifications Associate degree in computer science or equivalent experience Minimum 2 years of experience in a Helpdesk environment Competent troubleshooting and problem solving skills Competent in PC computing, network connectivity, system administration, application support, and operating systems. At least a level of English B2+ What we do CTG's primary focus is digital transformation solutions that help its clients achieve the business results they need to compete in today's marketplace: improved business performance, data-driven decision making, continuous innovation, and improved customer experience. So you seek to achieve evolution in digital aspirations and desired IT and business outcomes, improving business performance, continuous innovation, and reimagined customer experiences Our values We meet our commitment to make reliability matter by living our values every day; we say what we mean, we do what we say, and we always get the job done. We offer Competitive compensation depending on experience and skills Remote work (you can work from anywhere you are) Unlimited access to learning courses (CTG learning, training courses, English regular classes, Internal Library) Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Technology, Information and Media and IT System Training and Support Location: Bogota, D.C., Capital District, Colombia #J-18808-Ljbffr
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Analista de Automatización Service Desk IA/ML
hace 3 días
WorkFromHome, Colombia Unisys A tiempo completoUna empresa de tecnología global busca un Analista de Automatización en Bogotá. Se enfocará en liderar las operaciones de automatización del Service Desk, garantizando resolución efectiva de incidentes en un entorno TI complejo. El candidato ideal debe tener entre 5 y 8 años de experiencia en roles de Service Desk, dominio de herramientas como...
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Service Desk Analyst
hace 1 semana
WorkFromHome, Colombia Auxis LLC A tiempo completoJob Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...
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Analista de Automatización Service Desk LATAM
hace 1 semana
WorkFromHome, Colombia Unisys A tiempo completoUna empresa tecnológica global busca un Analista de Automatización para liderar operaciones de Service Desk en un entorno TI complejo. Buscamos alguien con 5 a 8 años de experiencia, fluido en español e inglés, y con conocimientos en IA/ML. El rol implica la supervisión de operaciones diarias, gestión de incidentes y colaboración con clientes de la...
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Service Desk Trainer
hace 2 semanas
WorkFromHome, Colombia Auxis A tiempo completoA leading outsourcing company in Colombia is seeking a Service Desk Trainer & Quality Analyst to manage training processes and quality control. The ideal candidate will have strong communication skills in both English and Spanish, an educational background in Training, and a dedication to quality improvement. The role offers a permanent contract, various...
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Service Desk Analyst III
hace 1 semana
WorkFromHome, Colombia dLocal A tiempo completoJoin to apply for the Service Desk Analyst III role at dLocal Location: dLocal Bogota, D.C., Capital District, Colombia What’s the opportunity? As an IT Service Desk Analyst at dLocal, you will serve as a technical point of contact for IT issues, bridging the gap between end‑user support and system administration. You will handle a range of incidents...
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Senior IT Service Desk Analyst — Remote
hace 1 semana
WorkFromHome, Colombia dLocal A tiempo completoA technology firm in Bogotá is seeking a Service Desk Analyst III. In this role, you will serve as the main technical contact, resolving complex IT issues and facilitating improvements in user support. You'll troubleshoot various systems, perform admin tasks within enterprise applications, and ensure a high level of operational excellence. Ideal candidates...
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Remote IT Service Desk Specialist
hace 2 semanas
WorkFromHome, Colombia Launchpad Technologies Inc. A tiempo completoA global technology solutions company is seeking a Service Desk Specialist who excels at providing technical support for end-users. As a full-time independent contractor, you will work remotely, ensuring smooth IT operations and delivering exceptional customer experiences. Ideal candidates will have relevant technical support experience, effective...
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Hybrid Service Desk Analyst
hace 1 semana
WorkFromHome, Colombia Auxis LLC A tiempo completoA leading IT service provider in Colombia is seeking a Service Desk Analyst (L1) to provide exceptional customer service and support. The role includes managing incidents, providing solutions, and maintaining case records. Candidates should have 2-4 years of technical support experience, be bilingual in English and Spanish, and possess a high school degree....
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Service Desk Analyst with Spanish
hace 12 horas
WorkFromHome, Colombia Experian Group A tiempo completoYou will provide the service support of Decision Analytics software applications to all EMEA clients during the agreed Service Hours. You will log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients. You will report to the Customer Service Manager. What you will do: Be...
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Service Desk Trainer
hace 2 semanas
WorkFromHome, Colombia Auxis A tiempo completoJoin to apply for the Service Desk Trainer & Quality Analyst role at Auxis . 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Job Summary The Service Desk Trainer & Quality Control professional will be responsible for the two main areas within the Center of Excellence: Quality Control and the Training...
