Empleos actuales relacionados con Service Desk Analyst III - WorkFromHome - dLocal
-
IT Service Desk Manager
hace 1 semana
WorkFromHome, Colombia Zonar Systems A tiempo completoThis is a hybrid position - onsite 3x/week Zonar Systems, a leading technology firm headquartered in Seattle, WA, is seeking an experienced and bilingual Service Desk Manager to join our growing LATAM IT Operations team in Cali, Colombia. This role will oversee daily IT service delivery across both our U.S. and LATAM operations, managing local staff and...
-
Service Desk Engineer
hace 1 semana
WorkFromHome, Colombia Robot.com A tiempo completoAs a Service Desk Robotics Engineer, you’ll report to our Head of the Service Desk Team. This could be a great opportunity for you to join us! You should have the right technical knowledge, understanding, and communication skills to diagnose, scale, and solve requirements from our robot fleet. You will also work to analyze robot data and convert it into...
-
Analista de Automatización Service Desk IA/ML
hace 2 semanas
WorkFromHome, Colombia Unisys A tiempo completoUna empresa de tecnología global busca un Analista de Automatización en Bogotá. Se enfocará en liderar las operaciones de automatización del Service Desk, garantizando resolución efectiva de incidentes en un entorno TI complejo. El candidato ideal debe tener entre 5 y 8 años de experiencia en roles de Service Desk, dominio de herramientas como...
-
Hybrid IT Service Desk Manager – Bilingual
hace 1 semana
WorkFromHome, Colombia Zonar Systems A tiempo completoA leading technology firm is seeking an experienced bilingual Service Desk Manager for their LATAM IT Operations in Cali, Colombia. This hybrid role involves overseeing IT support, managing a Service Desk Technician, and collaborating with MSPs. The candidate should have 2+ years of experience in a similar role, a strong technical background, and be fluent...
-
Help Desk Team Lead REMOTE
hace 1 semana
WorkFromHome, Colombia Quetzalintl A tiempo completoIT Service Delivery Team Lead - Bilingual English/Spanish - Remote in Colombia We are seeking an experienced and highly skilled IT Service Delivery Lead to oversee and optimize our Help Desk operations. The ideal candidate will have a strong background in IT service management, help desk operations, and service delivery best practices. This role will be...
-
Remote Robotics Service Desk Engineer – Fleet Support
hace 1 semana
WorkFromHome, Colombia Robot.com A tiempo completoA robotics technology firm seeks a Junior Service Desk Robotics Engineer, responsible for diagnosing and resolving issues from the robot fleet and analyzing robot data. The role is entry level, open to final-year students, and offers remote working opportunities after initial onboarding in Medellín, Colombia. Candidates should have a background in...
-
WorkFromHome, Colombia Unisys A tiempo completoUnisys Bogota, D.C., Capital District, Colombia What Success Looks Like In This Role Resumen de la Descripción del Puesto Estamos buscando un Analista de Automatización con experiencia para liderar operaciones de automatización de Service Desk de alta calidad dentro de un entorno de TI complejo y global. Este rol se centra en la excelencia operativa, la...
-
DevOps/SRE III REMOTE
hace 1 semana
WorkFromHome, Colombia Quetzalintl A tiempo completoWe are seeking an experienced and highly skilled DevOps/Site Reliability Engineer (SRE) III to join our dynamic and innovative team. As a DevOps/SRE III, you will play a critical role in designing, implementing, and maintaining scalable and reliable infrastructure solutions. Responsibilities Lead the design and implementation of robust CI/CD pipelines to...
-
Digital Solutions Software Developer III
hace 1 semana
WorkFromHome, Colombia AECOM A tiempo completoDigital Solutions Software Developer III Full-time Business Group: DCS Legal Entity: AECOM Engineering & Construction Romania S.R.L. Business Line: Geography OH Work Location Model: Hybrid Operating Group: Group Support Primary Location: RO - Bucharest, 11-15 Tipografilor S Work with Us. Change the World. At AECOM, we're delivering a better world. Whether...
-
Help Desk Analyst
hace 2 semanas
WorkFromHome, Colombia STEFANINI LATAM A tiempo completoEn Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. Brindar soporte técnico de primer nivel y segundo nivel a los usuarios finales por teléfono, correo electrónico, remoto. Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles,...
Service Desk Analyst III
hace 2 horas
Join to apply for the Service Desk Analyst III role at dLocal Location: dLocal Bogota, D.C., Capital District, Colombia What’s the opportunity? As an IT Service Desk Analyst at dLocal, you will serve as a technical point of contact for IT issues, bridging the gap between end‑user support and system administration. You will handle a range of incidents from routine to complex, perform administration within enterprise applications and tools, and implement improvements that enhance efficiency and reduce recurring problems. This role offers autonomy and responsibility, requiring strong technical expertise, problem‑solving skills and a proactive mindset. What will I be doing? Own the resolution of complex technical issues across end‑user systems, SaaS applications, device management platforms and core IT tools. Troubleshoot problems across operating systems, identity platforms, endpoints and enterprise applications, ensuring timely and accurate resolution. Perform administration tasks within IT systems such as Google Workspace / Microsoft 365, Jamf, Intune, or other MDM tools, within predefined boundaries. Take ownership of IT service improvements by identifying recurring issues and implementing preventive measures, small‑scale automations, or workflow enhancements. Collaborate closely with System Administrators to support deployments, application rollouts and configuration updates, ensuring smooth handoff between teams. Manage and maintain user accounts, permissions, groups, and basic security configurations across key enterprise applications, following established governance. Coordinate and support the technical onboarding and offboarding processes, ensuring systems access, device readiness, and compliance steps are consistently executed. Document procedures, troubleshooting steps, known issues, and configuration notes to improve knowledge sharing and operational quality across the team. Support IT operational excellence by monitoring key systems, performing routine health checks, and involving SysAdmins for advanced or infrastructure‑related cases. Work within the ITSM platform (preferably Jira Service Management) to manage queues, meet SLAs, follow workflows and leverage basic automation. What skills do I need? Solid experience in IT Service Desk or Technical Support roles in enterprise environments, with a track record of resolving complex incidents. Strong understanding of operating systems, networking fundamentals, device management concepts, and enterprise SaaS environments. Operating systems experience: Windows, Linux, and macOS. Hands‑on experience with MDM platforms (e.g., Jamf, Intune, or similar) and identity management systems (Azure AD, Okta, or Google Workspace). Ability to perform mid‑level admin tasks such as policy adjustments, profile updates, application assignments, and permission troubleshooting, within predefined boundaries. Strong troubleshooting methodology, capable of identifying root causes and proposing preventive measures. Familiarity with ITSM platforms (Jira Service Management preferred), including queues, SLAs, workflows, and basic automation. Excellent communication and customer service skills; ability to work independently on complex tasks and to collaborate effectively with SysAdmins when required. Comfortable managing multiple priorities in a fast‑paced environment. Practical AI experience in daily work (e.g., triage/summarization, knowledge search, KB/runbook drafting, safe scripting, log analysis, small automations) with awareness of privacy, security and responsible use. What do we offer? Remote work: work from anywhere or one of our offices around the globe* Flexibility: we have flexible schedules and we are driven by performance. Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity. Referral bonus program: our internal talents are the best recruiters – refer someone ideal for a role and get rewarded. Learning & development: get access to a Premium Coursera subscription. Language classes: we provide free English, Spanish, or Portuguese classes. Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got you covered For people based in Montevideo (Uruguay) applying to non‑IT roles, 55% monthly attendance to the office is required. What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Referrals increase your chances of interviewing at dLocal by 2x. #J-18808-Ljbffr
