Senior IT Service Desk Analyst — Remote

Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

Join to apply for the Service Desk Analyst III role at dLocal Location: dLocal Bogota, D.C., Capital District, Colombia What’s the opportunity? As an IT Service Desk Analyst at dLocal, you will serve as a technical point of contact for IT issues, bridging the gap between end‑user support and system administration. You will handle a range of incidents...

A leading technology firm is seeking an IT Help Desk professional based in Bogota, Colombia. The role involves delivering exceptional customer service through various communication channels. Candidates should possess 1-3 years of relevant IT helpdesk experience and strong proficiency in English. This is a 100% remote position with an independent contractor...

Softtek Bogota, D.C., Capital District, Colombia Service Desk Lead – Practice Specialist Ubicación: Bogotá o ciudades cercanas (modalidad híbrida). Otras ciudades lejanas de Bogotá (+3 horas): modalidad remota. Perfil requerido Experiencia: +2 años liderando operaciones de centros de soporte y transición/lanzamiento de Service Desk Certificaciones:...

A leading IT service provider in Colombia is seeking a Service Desk Analyst (L1) to provide exceptional customer service and support. The role includes managing incidents, providing solutions, and maintaining case records. Candidates should have 2-4 years of technical support experience, be bilingual in English and Spanish, and possess a high school degree....

A global technology solutions company is seeking a Service Desk Specialist who excels at providing technical support for end-users. As a full-time independent contractor, you will work remotely, ensuring smooth IT operations and delivering exceptional customer experiences. Ideal candidates will have relevant technical support experience, effective...

A remote IT support provider is seeking a Help Desk II / Tier 2 IT Support Specialist to deliver reliable technical support. The ideal candidate has 2-3 years of experience in handling IT support requests in a structured environment. Responsibilities include troubleshooting and resolving hardware/software issues, documenting procedures, and managing user...

Overview We\'re looking for a remote Support Desk Operations Analyst to be the first person in this newly created function—monitoring ticket quality, optimizing team workload, and handling administrative coordination that keeps our technical team running smoothly. In this role, you\'ll go beyond traditional IT dispatching. While you\'ll handle ticket...

Company Overview Lean Tech is a rapidly expanding organization based in Medellín, Colombia. We pride ourselves on having one of the most influential networks in software development and IT services for the logistics, financial, and technology sectors. Joining our team means becoming part of a high-impact tech workforce serving international clients across...

A fast-growing tech company is seeking a remote Support Desk Operations Analyst to oversee ticket quality and improve operational efficiency. In this role, you'll handle ticket triage, monitor performance metrics, and provide administrative support to ensure smooth operations. The ideal candidate has 1-3 years in help desk roles, strong analytical skills,...