L2 Technical Support Engineer
hace 2 semanas
Join to apply for the L2 Technical Support Engineer role at Remote Crew Direct message the job poster from Remote Crew We are looking for a technically skilled L2 Technical Support Engineer who thrives on debugging, analyzing complex issues, and collaborating with cross-functional teams. In this role, you’ll investigate customer-reported problems, analyze logs and data, reproduce scenarios, and deliver clear, actionable findings to the Engineering team. While your main focus will be on debugging, configuration, and issue resolution, you’ll also have the opportunity to contribute to development tasks when needed. Location : Remote (Colombia) What You’ll Do Collaborate closely with the Customer Success team to investigate and resolve customer-reported issues. Reproduce, debug, and document findings to support Engineering in identifying and fixing root causes. Analyze data inconsistencies, configuration issues, and integration errors. Communicate findings and progress updates clearly to internal stakeholders. Build backend customer configurations using Python. Validate Engineering fixes to ensure issues are properly resolved before deployment. Maintain internal documentation and create troubleshooting guides for recurring issues. What We’re Looking For Strong debugging and analytical skills, with the ability to investigate APIs, logs, and product behavior to identify root causes. Proficiency in reading and writing Python code and SQL for troubleshooting or implementing improvements. Data-oriented mindset, capable of identifying mismatches and inconsistencies. Excellent communication skills in English, with the ability to explain complex issues clearly and document findings thoroughly. Collaborative and proactive approach, working effectively with both Customer Success and Engineering. Strong organizational skills and ownership mentality, driving issues through to resolution. Nice to Have Experience working closely with Customer Success or client-facing teams. Familiarity with REST/HTTP, JSON, OAuth, and authentication flows. Knowledge of logging, monitoring, or incident management tools. Experience working with Salesforce. Comfortable in Agile or ticket-based environments (Jira, Zendesk, etc.). Exposure to SQL databases, cloud environments, or front-end stacks (React, TypeScript). Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology; Industries : Software Development #J-18808-Ljbffr
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Remote L2 Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Remote Crew A tiempo completoA dynamic tech company based in Colombia is seeking a skilled L2 Technical Support Engineer to handle customer-reported issues, analyze logs, and provide actionable findings to the Engineering team. This full-time role requires strong debugging and analytical skills, proficiency in Python and SQL, along with excellent communication abilities in English. The...
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Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Recooty A tiempo completoWe have currently 1 technical support engineer in the office in Manizales, Colombia. Because of the business expansion and growing partner network in LATAM (Colombia, Bolivia and Peru) and the Caribbean (Curaçao) we are looking for an additional Technical Support Engineer. The ideal candidate has good English reading, speaking and writing skills. Experience...
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Customer Support L2 Project
hace 2 días
WorkFromHome, Colombia Invisible Agency A tiempo completoCustomer Support L2 Project - Freelance Project Colombia Remote About the Role Join a dynamic project supporting cutting‑edge AI‑driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring...
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Technical Support engineer
hace 5 días
WorkFromHome, Colombia Capgemini A tiempo completoChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Technical Support engineer## Job Description## Your roleAs a Bilingual Technical Support...
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Remote L2 Customer Support Lead
hace 2 días
WorkFromHome, Colombia Invisible Agency A tiempo completoA dynamic project in financial services is seeking a Customer Support L2 to oversee agents and ensure operational excellence. You will provide advanced support and guidance, monitor quality, and collaborate with client teams to resolve technical cases. The ideal candidate has a strong customer service background, leadership skills, and fluency in English....
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IT Desktop Remote Support Engineer
hace 2 semanas
WorkFromHome, Colombia Auxis A tiempo completoDirect message the job poster from Auxis Sr IT Recruiter Specialist | IT Recruitment | Talent Acquisition | Technical Recruiter | HR Consulting We’re looking for an experienced IT Desktop Remote Support Engineer to join our team and provide high-quality L1/L2 remote support in a dynamic, cloud-first and regulated environment. This role is ideal for someone...
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Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
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Technical Support Engineer
hace 7 días
WorkFromHome, Colombia The Global Talent Co. A tiempo completoOverview Join to apply for the Technical Support Engineer role at The Global Talent Co. . Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a...
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Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Red Hat, Inc. A tiempo completoTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Remotelocations: Remote Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R- The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! Our...
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Remote Technical Support Engineer – DevTools
hace 7 días
WorkFromHome, Colombia The Global Talent Co. A tiempo completoA leading technology solutions provider is seeking a Technical Support Engineer who will bridge developers and product innovation. The role involves troubleshooting SDK and API issues, managing inbound support requests, and collaborating closely with engineering teams. Ideal candidates will have over 5 years of technical support experience and strong...
