IT Desktop Remote Support Engineer

hace 6 días


WorkFromHome, Colombia Auxis A tiempo completo

Direct message the job poster from Auxis Sr IT Recruiter Specialist | IT Recruitment | Talent Acquisition | Technical Recruiter | HR Consulting We’re looking for an experienced IT Desktop Remote Support Engineer to join our team and provide high-quality L1/L2 remote support in a dynamic, cloud-first and regulated environment. This role is ideal for someone who enjoys troubleshooting, working with modern cloud technologies, and supporting both business and specialized biotech applications. Schedule: Monday–Friday | 8:00 AM – 8:00 PM PT Main Responsibilities: Provide SLA-based L1/L2 remote IT support for end users (Windows & macOS) Troubleshoot hardware, software, connectivity, and access issues Manage user accounts, access provisioning/de-provisioning, and password resets Administer and support cloud & SaaS platforms (Microsoft 365/Azure, AWS, Google Cloud) Configure and deploy endpoints remotely; manage OS, app, and security updates Support backup, recovery access, and basic log monitoring activities Provide first-line support for critical systems such as NetSuite and Benchling Execute application access reviews and IT controls (SOX/GxP-related) Serve as an escalation point for junior team members and collaborate across IT teams Experience and requirements: 3+ years of experience providing remote L1/L2 IT support Strong hands-on experience with Microsoft 365/Azure , and exposure to AWS or Google Cloud Experience managing Windows and macOS endpoints using MDM/RMM tools Background in security controls, access management, and compliance processes Experience supporting ERP systems (e.g., NetSuite) and/or ELN/LIMS tools (e.g., Benchling) Comfortable working in regulated environments (biotech, pharma, life sciences preferred) Strong communication skills and a customer-first mindset Referrals increase your chances of interviewing at Auxis by 2x #J-18808-Ljbffr



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