Remote L2 Customer Support Lead

A dynamic tech company based in Colombia is seeking a skilled L2 Technical Support Engineer to handle customer-reported issues, analyze logs, and provide actionable findings to the Engineering team. This full-time role requires strong debugging and analytical skills, proficiency in Python and SQL, along with excellent communication abilities in English. The...

Join to apply for the L2 Technical Support Engineer role at Remote Crew Direct message the job poster from Remote Crew We are looking for a technically skilled L2 Technical Support Engineer who thrives on debugging, analyzing complex issues, and collaborating with cross-functional teams. In this role, you’ll investigate customer-reported problems, analyze...

Customer Support L2 Project - Freelance Project Colombia Remote About the Role Join a dynamic project supporting cutting‑edge AI‑driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans. You’ll be responsible for ensuring...

Direct message the job poster from Auxis Sr IT Recruiter Specialist | IT Recruitment | Talent Acquisition | Technical Recruiter | HR Consulting We’re looking for an experienced IT Desktop Remote Support Engineer to join our team and provide high-quality L1/L2 remote support in a dynamic, cloud-first and regulated environment. This role is ideal for someone...

A logistics technology firm is looking for a Support Lead – Logistics SaaS to manage customer support operations. This remote role requires 2+ years of customer support experience, excellent written communication, and familiarity with chat/ticket platforms. Responsibilities include monitoring customer chats, managing support tickets, and optimizing support...

A forward-thinking IT solutions company in Colombia is seeking an experienced IT Desktop Remote Support Engineer. You will provide high-quality L1/L2 remote support, troubleshoot hardware and software issues, and administer cloud platforms like Microsoft 365 and AWS. Ideal candidates have over 3 years of remote support experience, strong communication...

A healthcare tech company is seeking a Customer Operations Lead to manage customer support and billing. Responsibilities include owning inbound customer interactions via email and managing billing workflows in Stripe, ensuring high-quality resolutions, and improving internal SOPs. The ideal candidate will have at least 2 years of experience in customer...

A growing tech company in Bogotá is looking for a Mid-Level Application Support Analyst to enhance their e-commerce platform's reliability. The role involves providing L2 support, monitoring application queues, and analyzing data using SQL to generate actionable insights. Candidates should have 3-5 years of experience in application support, with strong...

A leading AI growth system for local businesses is seeking a Tier I Support Team Lead to supervise frontline support agents and enhance their performance. In this remote-first role, you will develop coaching strategies and ensure high-quality customer interactions. The ideal candidate has 3–6 years of experience in customer support and a passion for...

Join Veryfi as a Support Specialist for our Y Combinator-backed platform and become the first point of contact for all technical support inquiries. This dynamic role combines customer support with technical problem-solving responsibilities. The ideal candidate will thrive in our fast-paced startup environment, demonstrate strong technical aptitude, and...