Empleos actuales relacionados con Director of Customer Operations - WorkFromHome - Eventeny
-
Director of Operations
hace 2 días
WorkFromHome, Colombia NeoWork A tiempo completoNeoWork is seeking a Director of Operations to lead day-to-day service delivery, team management, and process optimization for a fast-growing digital organization. This teammate will oversee core operational workflows, support client relationships, and guide a multidisciplinary team to ensure consistent performance across email marketing and lead generation...
-
Remote Director of Operations
hace 2 días
WorkFromHome, Colombia NeoWork A tiempo completoA growing digital organization is seeking a Director of Operations in Medellín, Colombia. This role involves overseeing email marketing and lead generation operations while managing junior team members. Candidates should have 3–5 years of experience in a similar role, strong project management skills, and proficiency in tools like ClickUp and Airtable....
-
Assistant Operations Manager
hace 2 semanas
WorkFromHome, Colombia Emma of Torre.ai A tiempo completoI’m helping Caddy Moving find a top candidate to join their team full-time for the role of Assistant Operations Manager . You will lead operational excellence, optimize performance, and drive strategic growth directly with the CEO. Compensation: USD 2K - 2.5K/month + Bonuses (up to 20% of base compensation) Location: Remote (anywhere) Mission of Caddy...
-
Director of Treasury
hace 2 días
WorkFromHome, Colombia Emma of Torre.ai A tiempo completoAbout Kira Financial Technology I'm helping Kira Financial Technology find a top candidate to join their team full-time for the role of Director of Treasury & FX Risk . Shape cross-border finance & manage FX risk in emerging markets. Compensation: Provide your expected compensation while applying Location Remote: Colombia Mission of Kira Financial Technology...
-
Customer Operations Lead
hace 6 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoJoin to apply for the Customer Operations Lead role at Ottomatik.io Hi there! We are South and our client is looking for a Customer Operations Lead! Eligibility and Application This position is open to candidates residing in Latin America. Please submit your CV in English; applications in other languages will not be considered. Optionally include a Loom...
-
Customer Operations Lead
hace 6 días
WorkFromHome, Colombia Ottomatik.io A tiempo completo2 days ago Be among the first 25 applicants Hi there! We are South and our client is looking for a Customer Operations Lead! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation:...
-
Customer Operations Lead
hace 6 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoNote to Applicants Eligibility: This position is open to candidates residing in Latin America. Application language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While...
-
Head of Operations
hace 1 semana
WorkFromHome, Colombia OnHires A tiempo completoJoin to apply for the Head of Operations role at OnHires About the Company Founded in 2016 by its CEO, the client is a top 2–3 global player in digital ad protection. They block malicious activity , provide tracking and insights, and optimize ad spend to ensure campaigns reach real users. Unlike competitors, they are highly proactive with clients ,...
-
Customer Operations Lead — Billing
hace 6 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoA healthcare technology firm is seeking a Customer Operations Lead to manage day-to-day customer support and billing operations. The role involves resolving complex issues, managing billing workflows in Stripe, and ensuring a high-trust experience for clinicians on the platform. Candidates should have over 2 years of experience in customer operations, strong...
-
Head of Customer Success
hace 2 semanas
WorkFromHome, Colombia Pro Coffee Gear A tiempo completoLocation: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and...
Director of Customer Operations
hace 2 semanas
Join to apply for the Director of Customer Operations role at Eventeny About The Team Eventeny was founded on the belief that managing large‑scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. We build solutions that solve the biggest problems in the event industry. Today, Eventeny serves more than 25,000 large festivals and conventions worldwide. We hire great people from a wide variety of backgrounds. We are LGBTQIA+, neurodivergent, and disability friendly, and we put employees mental and physical health before everything else. We are a diverse, inclusive, and welcoming team of individuals who thrive in a fast‑paced and ever‑changing environment. We prioritize work based on what’s best for our customers, not what’s going to make us the most money. If you share our values and enthusiasm for events, you will find a home at Eventeny. Eventeny is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Eventeny considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Eventeny is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at . Overview We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high‑performing teams, improving cross‑functional processes, and delivering exceptional customer experiences across Eventeny. Here’s What You’ll Do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high‑performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company‑wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross‑functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross‑functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer‑centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here’s What We Are Looking For Bachelor’s or Master’s degree in business or related field (MBA preferred) 8+ years in SaaS customer‑facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross‑functional influence Highly analytical and process‑driven, with experience leading team‑wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny’s mission Benefits Of Working For Us Flexible schedule – work around your life and your needs; we don’t count your hours. Unlimited Paid Time Off – yes, really Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company‑provided laptop and general office supplies. Compensation This is a full‑time position with a base salary of $90,000–$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only. Salary Range: $90,000 – $100,000 USD per year. #J-18808-Ljbffr
